I am looking for a way to create new tickets based on the infomation stored in the customer_company table not the customer_user table. When I create a new phone or email ticket I would like theFrom Customer: field to autocomplete against the company table not the user table. If possible, next to options, instead of clicking customer and bringing up that table I would like to click on company and bring up that table. My ultimate goal is to make OTRS company centric instead of user centric. I understand how to add columns to the various tables and set the customerid to the company id to link them but this doesn't work in our case. I have no problem with modifying the code myself, but I can't seem to find the sections of code I need to work with. Thanks. Matty