Guys Congrats on OTRS but I have 2 issues. 1. Let's say I create a new article in the FAQ on monday at 10.15 am. It'll say created Monday 10.15 am in the History. On Tuesday at 12 pm I make a change to it. Now both dates are set to that. Every time I make another change to the same document ALL previous timestamps are set to the one of the latest change. OTRS does this on a per acticle basis it seems. Prolly not too hard to fix right ? It's not the end of the world but It'd be nice to actually have a real record of when articles were created and modified. 2. There is already a bug report on this one but it's from last december so I was wondering what the status was. Even if your language is set to 'en' OTRS still gives you 'de' as a default for a new FAQ article. Looks like it pulls this from the database and just sorts the laguages by beginning letter in the drop down menu so 'de' is always first. There must be a way to set a default for that. oh and btw.: any way to attach something to a FAQ article ? I'm running otrs 1.3.2 on gentoo with 2.6 kernel. Anyone ? thx Alex