Hi! We're using OTRS 1.2 and noticed that the emails always look pretty ugly as the lines are not correctly wrapped. For example, the following should be one single paragraph. However, the email would look something like this: Text text text text text text. Text text text text text text text text text text text text text. Text text text text text text text text text text text moretext text text text text. Text text text text text text text text text text text text. I noticed that the input field uses "hard" wrapping. It might be because the browser's wrapping and the wrapping done by OTRS interfere with each other. We're mainly using Safari as a browser (KHTML engine), though I don't think it does anything else than other browsers for hard wrapping. Wouldn't it be better to always use soft wrapping and let all wrapping be done by OTRS? Or is the problem somewhere else (I noticed that OTRS doesn't seem to do format=flowed for outgoing emails)? Thanks, Frederik
On 8/28/04 7:51 AM, "Frederik Seiffert" wrote:
We're using OTRS 1.2 and noticed that the emails always look pretty ugly as the lines are not correctly wrapped. For example, the following should be one single paragraph. However, the email would look something like this:
I hope you get a good answer to this, this drives me crazy too! -- Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com
Hi Wes, Hi Frederik, On Sat, Aug 28, 2004 at 01:58:12PM -0700, Wes Plate wrote:
On 8/28/04 7:51 AM, "Frederik Seiffert" wrote:
We're using OTRS 1.2 and noticed that the emails always look pretty ugly as the lines are not correctly wrapped. For example, the following should be one single paragraph. However, the email would look something like this:
I hope you get a good answer to this, this drives me crazy too!
We reworked the line wrap problem in OTRS 1.3. Can you test in on http://demo.otrs.org/? Is it now better? Thanks for feedback!
-- Wes Plate Automatic Duck, Inc.
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
On 8/30/04 8:40 PM, "Martin Edenhofer" wrote:
We reworked the line wrap problem in OTRS 1.3.
Can you test in on http://demo.otrs.org/? Is it now better?
Looks like someone tested some long lines in ticket number 2004083110000133 and it does appear better when replying. -- Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com
Yes, that was me. Unfortunately, while the incoming message looks just fine, the reply sent with OTRS still looks awful. Have a look at the first and third external agent email. Is there any reason against wrap=soft in the input field? As I see it, this would fix the problem. Thanks, Frederik Wes Plate wrote:
On 8/30/04 8:40 PM, "Martin Edenhofer" wrote:
We reworked the line wrap problem in OTRS 1.3.
Can you test in on http://demo.otrs.org/? Is it now better?
Looks like someone tested some long lines in ticket number 2004083110000133 and it does appear better when replying.
On 8/31/04 5:59 AM, "Frederik Seiffert" wrote:
Yes, that was me. Unfortunately, while the incoming message looks just fine, the reply sent with OTRS still looks awful. Have a look at the first and third external agent email.
-- Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com
On 8/31/04 5:59 AM, "Frederik Seiffert" wrote:
Yes, that was me. Unfortunately, while the incoming message looks just fine, the reply sent with OTRS still looks awful. Have a look at the first and third external agent email.
Ah, right. Yeah, it isn't fixed yet. Thanks for bringing up this issue. -- Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com
On Tue, Aug 31, 2004 at 02:59:02PM +0200, Frederik Seiffert wrote:
Yes, that was me. Unfortunately, while the incoming message looks just fine, the reply sent with OTRS still looks awful. Have a look at the first and third external agent email.
How can I reproduce this like in the first third external agent email? I tried it with Mozilla 1.6 and Konqeror 3.2.1 and wrote long lines with no new line in the compose window. After submit the external agent email was fine: http://demo.otrs.org/otrs/index.pl?TicketID=60234&Action=AgentZoom&ArticleID...
Is there any reason against wrap=soft in the input field? As I see it, this would fix the problem.
If wrap=soft or hard depends on the browser. Anyway, if I can reproduce the problem, the we can change the wrap=hard to wrap=soft for the browser (like Safari).
Thanks, Frederik
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
I had suggested earlier this year to modify OTRS to do line wrapping on send, instead of inserting line breaks after spell checking, etc. It seems that at least on 1.2.x, OTRS depends on what is sent by the browser when submitting a response. Seems that this would be better handled programmatically with a setting that allows you to define the length of a line before a break is inserted. Paul
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Martin Edenhofer Sent: Tuesday, August 31, 2004 10:52 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Line wrap problems
On Tue, Aug 31, 2004 at 02:59:02PM +0200, Frederik Seiffert wrote:
Yes, that was me. Unfortunately, while the incoming message looks just fine, the reply sent with OTRS still looks awful. Have a look at the first and third external agent email.
How can I reproduce this like in the first third external agent email?
I tried it with Mozilla 1.6 and Konqeror 3.2.1 and wrote long lines with no new line in the compose window. After submit the external agent email was fine:
http://demo.otrs.org/otrs/index.pl?TicketID=60234&Action=AgentZoom&Article ID=148583#148583
Is there any reason against wrap=soft in the input field? As I see it, this would fix the problem.
If wrap=soft or hard depends on the browser. Anyway, if I can reproduce the problem, the we can change the wrap=hard to wrap=soft for the browser (like Safari).
Thanks, Frederik
Martin Edenhofer
-- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
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I just tried with Mozilla Firefox 0.9.3 on Mac OS X and couldn't reproduce the problem there either. But I think I might have lead: Firefox uses a fixed-width font in the input field and displays 78 characters per line. Safari uses a variable-width font and displays more than 100 characters per line. After sending, OTRS then seems to wrap the mail itself, which doesn't do anything in Firefox as the text is only 78 characters wide. But with Safari, the long lines are wrapped and leave around 30 characters in the second line... Essentially, the "width" parameter of the input field doesn't mean that it's content is wrapped at this width, it just specifies the display width. I'm not sure if any other browsers do the same. Frederik Martin Edenhofer wrote:
On Tue, Aug 31, 2004 at 02:59:02PM +0200, Frederik Seiffert wrote:
Yes, that was me. Unfortunately, while the incoming message looks just fine, the reply sent with OTRS still looks awful. Have a look at the first and third external agent email.
How can I reproduce this like in the first third external agent email?
I tried it with Mozilla 1.6 and Konqeror 3.2.1 and wrote long lines with no new line in the compose window. After submit the external agent email was fine:
http://demo.otrs.org/otrs/index.pl?TicketID=60234&Action=AgentZoom&ArticleID...
Is there any reason against wrap=soft in the input field? As I see it, this would fix the problem.
If wrap=soft or hard depends on the browser. Anyway, if I can reproduce the problem, the we can change the wrap=hard to wrap=soft for the browser (like Safari).
Thanks, Frederik
Martin Edenhofer
-- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
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On 8/31/04 7:51 AM, "Martin Edenhofer" wrote:
How can I reproduce this like in the first third external agent email?
I replied to this ticket with a long bit of text... http://demo.otrs.org/otrs/index.pl?TicketID=60234&QueueID=0&Action=AgentZoom &ArticleID=148597#148597 And the wrapping of my text is clearly bad. I'm also using Safari. In this message... http://demo.otrs.org/otrs/index.pl?TicketID=60234&QueueID=0&Action=AgentZoom &ArticleID=148602#148602 I used Netscape. When I replied to it, it still wrapped badly. -- Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com
participants (4)
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Frederik Seiffert -
Martin Edenhofer -
Paul -
Wes Plate