Re: [otrs] change user name makes loosing ticket tracking?!
If I follow your question correctly, the answer is yes. This is the behavior I have seen. You'd would have to edit each ticket assigned to that customer. I would think there may be an automated way of performing this. Paulo Abreu wrote on 6/4/08 12:03
I have just edit client user and after changing user name, the user is not able to track its tickets again. I have to restore username again. Is this a normal behavior?
Thanks, Paulo Abreu
LQ Marshall wrote:
If I follow your question correctly, the answer is yes. This is the behavior I have seen. You'd would have to edit each ticket assigned to that customer.
I would think there may be an automated way of performing this.
Paulo Abreu wrote on 6/4/08 12:03
Yes, you understand correctly. Other thing I am not able to do is edit client number in a existing client. Is expected as well? Paulo Abreu
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LQ Marshall -
Paulo Abreu