Hi ewerybody, It is again me, I am searching for the information if it is possible to reach & update OTRS database with an external application and does OTRS cache the information in the database or it just synchronises all the information from the ticket database eachtime? Some help will be really helpful. Thanks for your time, Best Regards, ibrahim ALIZ conVISUAL A.G. Oberhausen, Germany __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com