3 Aug
2005
3 Aug
'05
10:42 p.m.
What is the best way to assign a common value to a ticket? Example: We want to be able to assign tickets based on root cause. So we would have different groups such as User Error, Backup Failure, Account Change Request, ... Thanks for the Help Sparky
4 Aug
4 Aug
2:34 p.m.
On Thursday 04 August 2005 00:42, Chris Sparks wrote:
What is the best way to assign a common value to a ticket? Example: We want to be able to assign tickets based on root cause. So we would have different groups such as User Error, Backup Failure, Account Change Request, ...
have a look at the free fields
Thanks for the Help
Sparky
-- Regards, Wiktor Wodecki net mobile AG - 40470 Duesseldorf - Germany 923B DCF8 070C 9FDD 5E05 9AE3 E923 5A35 182C 9783
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