Hi there, I have to say that bug occurs only when using Internet Explorer (version 7) With both Chrome and Firefox it works ... according to IT People here it is because of how ajax is handled by Explorer. You should do the refresh in a different way for Explorer than others browsers Hope it helps Yes the bug is already logged. Philippe -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request@otrs.org Sent: mardi, 12. octobre 2010 23:05 To: otrs@otrs.org Subject: otrs Digest, Vol 25, Issue 24 Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request@otrs.org You can reach the person managing the list at otrs-owner@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Signature bug for email tickets when several signatures in the system (Martignier, Philippe) 2. possible error with the installer of ITSMServiceLevelManagement -2.1.1.opm (DM_Julio Angulo) 3. Move queues without being ticket owner? (Hugh Kelley) ---------------------------------------------------------------------- Message: 1 Date: Tue, 12 Oct 2010 15:35:03 +0200 From: "Martignier, Philippe" Subject: [otrs] Signature bug for email tickets when several signatures in the system To: "'otrs@otrs.org'" Message-ID: <6F31DC7EBC4465428DB5706F309DBB13096B11A779@ICCV101C.gms02.unicc.org> Content-Type: text/plain; charset="us-ascii" Hi there, I remark that point, if otrs has several signature, when doing a email ticket the first queue signature is automatically pasted. When we selected the from queue, the system does not refresh the signature. At the end the correct signature is send but it is not the one that was shown on the screen Anyone else remark this? Thanks Philippe Martignier Communications Division Customer Service Section Email : Philippe.Martignier@wipo.intmailto:Philippe.Martignier@wipo.int Phone : 00 41 022 338 72 36 Building : GB II Office : 0,3 World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using.