I am using same versions but I am not able to set the SLA and Service for a ticket. The fields are available but they are empty. Any help? Daniel From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Smolik, Zdenek Sent: Monday, August 13, 2007 7:39 PM To: otrs@otrs.org Subject: [otrs] Cannot change service and/or SLA on existing ticket Hi all, I am not able to change Service or SLA on existing ticket. Change is saved but ticket fields Service and SLA remain unchanged. I'm on OTRS 2.2.2 and ITSM 1.0.2. Could someone please help me with this problem? Thanks a lot, Regards, Zdenek