Excellent! Thank you. I hadn't realised how powerful the SysConfig area was :-) Cheers! Marius Shawn Beasley wrote:

Hi Marius,

On 19.05.2009, at 11:12, Marius Schrecker wrote:

...

Hi again,

I'm a bit confused about the format of answers. More specifically about the placement of the text from the original mail.

I always get :

Salutation Original text Configured reply Signature

Config Options: Ticket -> Frontend::Agent::Ticket::ViewCompose

Here you can modify the elements of the template, and how they are displayed.

...

Obviously I can get around the limitation using carefully worded salutations, but it would be nice to be able to move the original text, or leave it out altogether. Where is the geography for these responses configured?

--

Shawn Beasley Support Technician

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