Hi Can you check the SELinux Troubelshooter for the details in System -> Administration. It might be problem with the permission or owner. Regards Sourabh Sarwate On Wed, Feb 3, 2010 at 8:27 AM, Gregory Heffron wrote:

I just installed the latest OTRS package (2.4.6) on a server running RedHat 5.4. Everything runs great, except when I try to reply to tickets. When I click on any of the responses listed under "Compose Answer (email)," I get this blank screen with the following error:

Can't locate object method "new" via package "Net::DNS::Resolver" at /opt/otrs/bin/cgi-bin/../../Kernel/System/CheckItem.pm line 154.

Any ideas?

Note that "Contact customer (phone):" works perfectly.

Best, Greg

ps: I'm a newbie, and am making an uneducated guess. I found the following info on cpan about Net::DNS::Resolver under the method "new":

Files except for */etc/resolv.conf* must be owned by the effective userid running the program or they won't be read.

I'm wondering if the user "otrs" doesn't own files it needs.

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-- Regards, Sourabh Sarwate