Hi, all. I have set up OTRS with LDAP authentication, but LDAP auth not work. I cannot understand why LDAP auth not work. I create in MS AD User and group, user otrs I give rights Windows Authorization Access Group. I have error in /var/log/user.log Dec 22 16:05:19 asterisk OTRS-CGI-10[12842]: [Error][Kernel::System::CustomerAuth::LDAP::Auth][Line:189]: Search failed! Bad filter It's my file ZZZAuto.pm cat /usr/share/otrs/Kernel/Config/Files/ZZZAuto.pm $Self->{'SecureMode'} = 1; $Self->{'FQDN'} = '172.16.0.5'; $Self->{'AdminEmail'} = 'support@domain.ru'; $Self->{'Organization'} = 'Domain'; $Self->{'UserSyncLDAPMap'} = { 'UserEmail' => 'mail', 'UserFirstname' => 'givenName', 'UserLastname' => 'sn' }; $Self->{'UserSyncLDAPGroups'} = [ 'hd' ]; $Self->{'PreferencesGroups'}->{'SpellDict'} = { 'Prio' => '5000', 'Label' => 'Spelling Dictionary', 'PrefKey' => 'UserSpellDict', 'Module' => 'Kernel::Output::HTML::PreferencesGeneric', 'Desc' => 'Select your default spelling dictionary.', 'Data' => { 'russian' => 'Russian', 'english' => 'English' }, 'Colum' => 'Other Options', 'Activ' => '1' }; $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; $Self->{'Customer::AuthModule::LDAP::Host'} = '172.16.0.50'; $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=domain,dc=local'; $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName'; $Self->{'Customer::AuthModule::LDAP::GroupDN'} = 'cn=hd,ou=hd,dc=domain,dc=local'; $Self->{'Customer::AuthModule::LDAP::AccessAttr'} = 'memberUid'; $Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'UID'; $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'cn=otrs,ou=hd,dc=domain,dc=local'; $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'qwerty123'; $Self->{'Customer::AuthModule::LDAP::AlwaysFilter'} = '(!objectclass=computer)'; $Self->{'Customer::AuthModule::LDAP::UserSuffix'} = '@domain.local'; $Self->{'Customer::AuthModule::LDAP::Params'} = { 'async' => '0', 'timeout' => '120', 'version' => '3', 'port' => '389' }; $Self->{'1'} = 1; Sorry, my english :) Andrew