The "Empty answer" and the "Forward" links don't work, this is what it says when we click on it, on the FROM field it; FROM: OTRS System * invalid otrs@localhost (Invalid syntax)! I checked the sysconfig and the otrs@localhost is a valid email address Can you please help? Thanks, -Tony _________________________________________________________________ With Windows Live for mobile, your contacts travel with you. http://www.windowslive.com/mobile/overview.html?ocid=TXT_TAGLM_WL_Refresh_mo...