permission problem with upload files

I still have a permission problem when I want to attach a file and upload it. OTRS says: Permission denied at ../..//Kernel/System/WebUploadCache.pm line 140. what permission should I put and where? I had moved OTRS to another server, therefore this problem came up. thanks, marc

Hi Marc,
I wonder if this is not due to selinux. You could try to disable it
using this command.
sudo /sbin/setenforce 0
Philip
On 10/4/06, Marc Herms
I still have a permission problem when I want to attach a file and upload it. OTRS says:
Permission denied at ../..//Kernel/System/WebUploadCache.pm line 140.
what permission should I put and where? I had moved OTRS to another server, therefore this problem came up.
thanks,
marc
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
-- Philip Donaghy donaghy.blogspot.com del.icio.us/donaghy/philip Skype: philipmarkdonaghy Office: +33 5 56 60 88 02 Mobile: +33 6 20 83 22 62

On Wed, 4 Oct 2006 14:59:07 +0200, Philip Mark Donaghy wrote
Hi Marc,
I wonder if this is not due to selinux. You could try to disable it using this command.
sudo /sbin/setenforce 0
I don´t have this file/command.. NO setenforce on my server.. thanks, marc
Philip
On 10/4/06, Marc Herms
wrote: I still have a permission problem when I want to attach a file and upload it. OTRS says:
Permission denied at ../..//Kernel/System/WebUploadCache.pm line 140.
what permission should I put and where? I had moved OTRS to another server, therefore this problem came up.
thanks,
marc
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
-- Philip Donaghy donaghy.blogspot.com del.icio.us/donaghy/philip Skype: philipmarkdonaghy Office: +33 5 56 60 88 02 Mobile: +33 6 20 83 22 62 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

On 10/4/06, Marc Herms
I still have a permission problem when I want to attach a file and upload it. OTRS says:
Permission denied at ../..//Kernel/System/WebUploadCache.pm line 140.
what permission should I put and where? I had moved OTRS to another server, therefore this problem came up.
Have you run ~otrs/bin/SetPermissions.sh with the appropriate user/group arguments? Bryan

Have you run ~otrs/bin/SetPermissions.sh with the appropriate user/group arguments?
yes, no success.... Can you just tell me WHICH directory for upload (I think the upload_cache, right?) and which permissions you have there? thanks, marc
Bryan _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

Hi Marc, On Mi, Okt 04, 2006 at 04:09:31 +0200, Marc Herms wrote:
Have you run ~otrs/bin/SetPermissions.sh with the appropriate user/group arguments?
yes, no success....
Can you post exactly the command you've executed? Which distribution are you using? Which OTRS version, I guess 1.3? It seems that the problem occurs due to wrong permissions of ~otrs/var/tmp/. The best solution would be to run the SetPermission.sh script with the correct values. Best regards. Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!
participants (4)
-
Bryan Fullerton
-
Henning Oschwald
-
Marc Herms
-
Philip Mark Donaghy