Questions about PGP and attachments
Hello ! I just stumpled upon a little problem here: We wanted to use OTRS to send out encrypted Emails to clients - including attachments. To my surprise, the emails are crypted but the attachment is sent as is. Is there an easy way to change this behaviour so the entire message is encrypted ? Also: When receiving encrypted Emails, everything is correctly decrypted. Unfortunately this only works with messages that are entirely encrypted. We sometimes get plain text emails with encrypted attachments. - Those are not decrypted automatically and the attachments have to be downloaded and decrypted offline. If someone has a tip how to change this, that would be great ! Cheers, David
Hi David, what OTRS version do you use? Normally you can use "inline" or "detached" PGP. "inline" means, that only message body gets crypted/signed. "detached" means, the whole email (message body + attachments) get's crypted/signed. Greetings, -Martin On 06.01.2010, at 12:27, David Eitzinger wrote:
Hello !
I just stumpled upon a little problem here: We wanted to use OTRS to send out encrypted Emails to clients - including attachments. To my surprise, the emails are crypted but the attachment is sent as is. Is there an easy way to change this behaviour so the entire message is encrypted ?
Also: When receiving encrypted Emails, everything is correctly decrypted. Unfortunately this only works with messages that are entirely encrypted. We sometimes get plain text emails with encrypted attachments. - Those are not decrypted automatically and the attachments have to be downloaded and decrypted offline. If someone has a tip how to change this, that would be great !
Cheers,
David
Thanks Martin, I should have tried that before posting... Using crypt-mode 'detached' works as described. Do you have a suggestion regarding the second issue - when receiving plain-text emails with attached, gpg-encrypted files ? Is there a way otrs could detect and decrypt those attachments ? Cheers, David On 6.1.10 14:04 , Martin Edenhofer wrote:
Hi David,
what OTRS version do you use?
Normally you can use "inline" or "detached" PGP.
"inline" means, that only message body gets crypted/signed.
"detached" means, the whole email (message body + attachments) get's crypted/signed.
Greetings,
-Martin
On 06.01.2010, at 12:27, David Eitzinger wrote:
Hello !
I just stumpled upon a little problem here: We wanted to use OTRS to send out encrypted Emails to clients - including attachments. To my surprise, the emails are crypted but the attachment is sent as is. Is there an easy way to change this behaviour so the entire message is encrypted ?
Also: When receiving encrypted Emails, everything is correctly decrypted. Unfortunately this only works with messages that are entirely encrypted. We sometimes get plain text emails with encrypted attachments. - Those are not decrypted automatically and the attachments have to be downloaded and decrypted offline. If someone has a tip how to change this, that would be great !
Cheers,
David
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Hi David, I never have heard that it is possible to crypt only parts of an email. :-) Anyway, I guess it would be better to handle this via bugs.otrs.org and an example of the plain text emails with only encrypted attachments. :) Many thanks for help! -Martin On 06.01.2010, at 14:26, David Eitzinger wrote:
Thanks Martin,
I should have tried that before posting... Using crypt-mode 'detached' works as described.
Do you have a suggestion regarding the second issue - when receiving plain-text emails with attached, gpg-encrypted files ? Is there a way otrs could detect and decrypt those attachments ?
Cheers,
David
On 6.1.10 14:04 , Martin Edenhofer wrote:
Hi David,
what OTRS version do you use?
Normally you can use "inline" or "detached" PGP.
"inline" means, that only message body gets crypted/signed.
"detached" means, the whole email (message body + attachments) get's crypted/signed.
Greetings,
-Martin
On 06.01.2010, at 12:27, David Eitzinger wrote:
Hello !
I just stumpled upon a little problem here: We wanted to use OTRS to send out encrypted Emails to clients - including attachments. To my surprise, the emails are crypted but the attachment is sent as is. Is there an easy way to change this behaviour so the entire message is encrypted ?
Also: When receiving encrypted Emails, everything is correctly decrypted. Unfortunately this only works with messages that are entirely encrypted. We sometimes get plain text emails with encrypted attachments. - Those are not decrypted automatically and the attachments have to be downloaded and decrypted offline. If someone has a tip how to change this, that would be great !
Cheers,
David
participants (2)
-
David Eitzinger -
Martin Edenhofer