auto-set responsible on e-mail tickets
Hi we cannot find how to set a responsible on e-mail tickets, we need to set a different responsible based on the queue and email address. example: if the mail come to: support@example.com queue to "support" queue and set responsible to: "supportboss@example.com" tried with postmaster filters but no luck.... Thanks Marco
Hi, On 28.04.2010, at 12:10, noclist@sysmic.it wrote:
we cannot find how to set a responsible on e-mail tickets, we need to set a different responsible based on the queue and email address.
example: if the mail come to: support@example.com queue to "support" queue and set responsible to: "supportboss@example.com"
tried with postmaster filters but no luck....
can you use the GenericAgent for this job? Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project
Already tried but in genericagent interface there's no way to set new responsible. Marco
Hi,
On 28.04.2010, at 12:10, noclist@sysmic.it wrote:
we cannot find how to set a responsible on e-mail tickets, we need to set a different responsible based on the queue and email address.
example: if the mail come to: support@example.com queue to "support" queue and set responsible to: "supportboss@example.com"
tried with postmaster filters but no luck....
can you use the GenericAgent for this job?
Nils Leideck
-- Nils Leideck Senior Consultant
nils.leideck@leidex.net nils.leideck@otrs.com
http://webint.cryptonode.de / a Fractal project
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Nils Leideck - ITSM -
noclist＠sysmic.it