I was wondering, if either a feature, or hack could be provided that when a Agent leaves the company, all of their the unresolved tickets can be unlocked and moved to a temp queue with no owner assigned, basically like a new ticket? Thank You. Erik Mathis AIU Dunwoody Network Administrator
This may just be an apache config issue, but I am rather new to Apache so I am not sure what needs to be changed. I have OTRS up and running on win32 with Apache 1.x. I have it running on localhost just fine. I would like it to be available on the IP address of the server, from the web and not just locally. What needs to be changed to do this? I took some stabs at what I thought were logical changes but they did not help. Currently, if I go to http://myserver.address.here/otrs/index.pl I get a 403 access forbidden error. Works at localhost just fine though.
Hi Rob, What do you have set in the httpd.conf file for "Allow" and "Deny"? Also, just to clarify, you're able to access OTRS properly if you're looking at it on that machine, and the errors only show up on if you're trying to access it from another machine, correct? -- Chris Salter -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of Rob Sent: October 3, 2003 3:50 PM To: User questions and discussions about OTRS. Subject: [otrs] web interface other than localhost? This may just be an apache config issue, but I am rather new to Apache so I am not sure what needs to be changed. I have OTRS up and running on win32 with Apache 1.x. I have it running on localhost just fine. I would like it to be available on the IP address of the server, from the web and not just locally. What needs to be changed to do this? I took some stabs at what I thought were logical changes but they did not help. Currently, if I go to http://myserver.address.here/otrs/index.pl I get a 403 access forbidden error. Works at localhost just fine though. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Also, just to clarify, you're able to access OTRS properly if you're looking at it on that machine, and the errors only show up on if you're trying to access it from another machine, correct?
Yes, that is correct. I solved this with the Allow definition for the OTRS location in httpd.conf. Working fine now.
It looks like I found the answer in httpd.conf, change allow from in the otrs location definition to whatever addresses you want to use OTRS. Answering my own question, if this works.
participants (3)
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Chris Salter -
Erik Mathis - ATL Dunwoody Staff -
Rob