Hello! We have been testing OTRS::ITSM for quite a while, and now we want to go live. So here are my two questions: Is it possible to install the ITSM modules without a downtime into the running system? Is it possible to uninstall the ITSM components to get back to the standard OTRS? (Certainly everything is backed up) sorry for these stupid questions, but I couldn't find anything in the manual... Thanks in advance, Christoph _____________________________________ SALT Solutions GmbH Christoph Warmuth IT-Service Wörthstr. 15 97082 Würzburg DEUTSCHLAND Fon: +49.931.3573.400 Fax: +49.931.3573.409 Mail: christoph.warmuth@salt-solutions.de www.salt-solutions.de Geschäftsführer: Dr. Bernhard Blüthner, Dieter Heyde, Markus Honold Sitz: Oberpfaffenhofen, AG München, HRB 146081
Warmuth, Christoph wrote:
We have been testing OTRS::ITSM for quite a while, and now we want to go live. So here are my two questions: Is it possible to install the ITSM modules without a downtime into the running system? Is it possible to uninstall the ITSM components to get back to the standard OTRS? (Certainly everything is backed up) sorry for these stupid questions, but I couldn't find anything in the manual...
Please send any ITSM-related questions to the ITSM mailinglist: http://lists.otrs.org/mailman/listinfo/itsm Nils Breunese. P.S. You might want to do a separate test install first.
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Nils Breunese (Lemonbit) -
Warmuth, Christoph