Hi Martin, On Fri, Jan 17, 2003 at 04:35:15PM +0100, otrs@ignore.mine.nu wrote:

A user question this time :)

I've been using 1.0rc1 sinds last tuesday. Wednesday the company I work for had a huge networking problem that caused issues for most of our customers.

Talk about grand timing: OTRS saved my ass big time :) :) So thanks for that.

:)

I do have one question/issue:

When 'zooming' a ticket I would really like to see all the notes (internal+external) all at once, withouth having to click on each individual 'agent (note-internal)'-link.

Is this a configurable option, or does it require some recoding?

There is no config option at the moment. But it's a pretty cool idea. I but it on the TODO list. Workaround: Use the Ticket-Print-View.

-- .''`. | Martin : :' : | `. `' | `-

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- nohl: 11:23am up 86 days, 13:59, 6 users, load average: 0.07, 0.09, 0.11