Hi Daniel, Daniel Balan wrote:

I would like to use OTRS_USER_SALUTATION for my Responses/Salutations, but I think this it is not defined. Is there a way to define my own options using information from data base?

For customer? Yes, just use . For all options see the Map in CustomerUser (Kernel/Config/Defaults.pm). For agents just use or any other perferences keys.

Thanks in advance. Daniel

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