Hello, you can use a Ticket Process to do that, open a ticket and set one activity to be done by the customer in the stage you need it to happen. Best Regards 2016-10-27 12:16 GMT-06:00 André Cavalcante :

Hi there,

I'm currently using OTRS 4. I want my clients to fill a form after the ticket is opened.

I wonder if is it possible to Dynamic fields in AgentTicketCompose and how to do it.

Thanks

-- *André Luiz C. e Cavalcante, PMP, PRINCE2*

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