The Windows installer fails to install the Date::Format module, as you will see if you run the otrs.checkModules script in the \otrs\otrs\bin folder. However, you can run the Perl package manager, and look for the TimeDate module in the list of available packages. Install that module, and all should be well. cheers Stewart __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com