I am already doing this much for some of the automated messages we receive in our system and was wondering if you can set the owner/responsible of a ticket this way as well? On Mon, Oct 4, 2010 at 12:25 AM, Nils Leideck - ITSM wrote:

Hi,

yes, you can use the PostMaster Filter:

Match: Subject Set: X-OTRS-Queue

On 02.10.2010, at 01:45, Armando Ortiz wrote:

...

Could I filter the incoming emails and drop them into specific queues based on text in the subject?

-- ------------------------------------------------ Broderick Wood HelpDesk Co-Ordinator Technical Services Team #205 Athabasca Hall Department of Computer Science The University of Alberta Edmonton, AB T6G 2E8 (780) 492-5018

Thanks for the response Nils! Much appreciated. I did find the section in the manual dealing with filtering and read up a bit more...I'm not a Perl person (more of a PHP person) but I guess there's a couple ways to do it...but thanks again! On Sun, 2010-10-03 at 23:25 -0700, Nils Leideck - ITSM wrote:

Hi,

yes, you can use the PostMaster Filter:

Match: Subject Set: X-OTRS-Queue

On 02.10.2010, at 01:45, Armando Ortiz wrote:

...

Could I filter the incoming emails and drop them into specific queues based on text in the subject?

Freundliche Grüße / Kind regards

Nils Leideck

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