Re: [otrs] Windows installation 2.4.4 does not send notifications or auto replies

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Erro in reinstall SystemStatus -...

Ilya Kornev

19 Oct 2009 19 Oct '09

9:30 a.m.

Hi, Dejan. Make sure you assigned autoreplies to the queues [ Auto Responses <-> Queue ]in the Admin area. As for notifications, check Users, notifications might be turned off for some (or all) of them. Best regards, Ilya Kornev

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Dejan Miklavcic

19 Oct 19 Oct

11:42 a.m.

New subject: Windows installation 2.4.4 does not send notifications or auto replies

Hi Ilya, I assigned autoreplies to all ques possible (default replies for each, and later tried with my own replies), and I turned on notifications for all users but still nothing. rgds, Dejan 2009/10/19 Ilya Kornev :

...

Hi, Dejan.

Make sure you assigned autoreplies to the queues [ Auto Responses <-> Queue ]in the Admin area. As for notifications, check Users, notifications might be turned off for some (or all) of them.

Best regards, Ilya Kornev

Ilya Kornev

11:52 a.m.

New subject: Windows installation 2.4.4 does not send notifications or auto replies

And what does History say? Any records like 'SendAutoReply'? BR, Ilya -----Original Message----- From: Dejan Miklavcic To: Ilya Kornev Date: Mon, 19 Oct 2009 13:42:19 +0200 Subject: Re: [otrs] Windows installation 2.4.4 does not send notifications or auto replies

...

Hi Ilya,

I assigned autoreplies to all ques possible (default replies for each, and later tried with my own replies), and I turned on notifications for all users but still nothing.

rgds,

Dejan

2009/10/19 Ilya Kornev :

...
Hi, Dejan.

Make sure you assigned autoreplies to the queues [ Auto Responses <-> Queue ]in the Admin area. As for notifications, check Users, notifications might be turned off for some (or all) of them.

Best regards, Ilya Kornev

Shawn Beasley

12:04 p.m.

New subject: Windows installation 2.4.4 does not send notifications or auto replies

Hi, On Oct 19, 2009, at 1:52 PM, Ilya Kornev wrote:

...

-----Original Message----- From: Dejan Miklavcic To: Ilya Kornev Date: Mon, 19 Oct 2009 13:42:19 +0200 Subject: Re: [otrs] Windows installation 2.4.4 does not send notifications or auto replies

...
Hi Ilya,

I assigned autoreplies to all ques possible (default replies for each, and later tried with my own replies), and I turned on notifications for all users but still nothing.

Are you talking about users, or customers? If you are having problems with users, your firewall may be blocking messages. Try the setting SendmailNotificationEnvelopeFrom: , as this is not set by default. This will trip up notification deliver (New Ticket, Ticket Move Into, etc.) -- Shawn Beasley shawn@otrs.org Computers make work that one would not have without them go faster!

Dejan Miklavcic

12:05 p.m.

New subject: Windows installation 2.4.4 does not send notifications or auto replies

Huh, this is interesting : I always get error that there is no mailbox ? Why is that ? dejan.miklavcic is email of user "dejan.miklavcic" and it is defined in otrs. This mail is valid on our domain. [Mon Oct 19 14:01:55 2009][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2009101910000018/t3] created (TicketID=4,Queue=Programski help desk,Priority=3 normal,State=new) [Mon Oct 19 14:01:56 2009][Error][Kernel::System::Email::SMTP::Send][131] Can't send to 'mstefanovic@velpro.ba': 5505.1.1 ... No mailbox ! Enable Net::SMTP debug for more info! [Mon Oct 19 14:01:56 2009][Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto response (SendAutoReply) for Ticket [2009101910000018] (TicketID=4, ArticleID=) to 'mstefanovic@velpro.ba'. [Mon Oct 19 14:01:56 2009][Error][Kernel::System::Email::SMTP::Send][131] Can't send to 'root@localhost': 5505.1.1 ... No mailbox ! Enable Net::SMTP debug for more info! [Mon Oct 19 14:01:56 2009][Notice][Kernel::System::Ticket::Article::SendAgentNotification] Sent agent 'NewTicket' notification to 'root@localhost'. [Mon Oct 19 14:01:57 2009][Error][Kernel::System::Email::SMTP::Send][131] Can't send to 'dejan.miklavcic@velpro.ba': 5505.1.1 ... No mailbox ! Enable Net::SMTP debug for more info! [Mon Oct 19 14:01:57 2009][Notice][Kernel::System::Ticket::Article::SendAgentNotification] Sent agent 'NewTicket' notification to 'dejan.miklavcic@velpro.ba'. [Mon Oct 19 14:01:57 2009][Error][Kernel::System::Email::SMTP::Send][131] Can't send to 'mstefanovic@velpro.ba': 5505.1.1 ... No mailbox ! Enable Net::SMTP debug for more info! [Mon Oct 19 14:01:57 2009][Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendCustomerNotification] Sent customer 'novi ticket' notification to 'mstefanovic@velpro.ba'. [Mon Oct 19 14:01:57 2009][Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 1 email(s) from ppodrska/pop.velpro.ba. 2009/10/19 Ilya Kornev :

...

And what does History say? Any records like 'SendAutoReply'?

BR, Ilya

-----Original Message----- From: Dejan Miklavcic To: Ilya Kornev Date: Mon, 19 Oct 2009 13:42:19 +0200 Subject: Re: [otrs] Windows installation 2.4.4 does not send notifications or auto replies

...
Hi Ilya,

I assigned autoreplies to all ques possible (default replies for each, and later tried with my own replies), and I turned on notifications for all users but still nothing.

rgds,

Dejan

2009/10/19 Ilya Kornev :

...
Hi, Dejan.

Make sure you assigned autoreplies to the queues [ Auto Responses <-> Queue ]in the Admin area. As for notifications, check Users, notifications might be turned off for some (or all) of them.

Best regards, Ilya Kornev

Ilya Kornev

12:13 p.m.

New subject: Windows installation 2.4.4 does not send notifications or auto replies

But OTRS sends autoreplies from the system address specified in [Email addresses] and assigned to the queue in [Queue]. Moreover, check Core::Sendmail in [Sysconfig]->Framework. BR, Ilya -----Original Message----- From: Dejan Miklavcic To: Ilya Kornev Date: Mon, 19 Oct 2009 14:05:44 +0200 Subject: Re: Re[2]: [otrs] Windows installation 2.4.4 does not send notifications or auto replies

...

Huh, this is interesting : I always get error that there is no mailbox ? Why is that ? dejan.miklavcic is email of user "dejan.miklavcic" and it is defined in otrs. This mail is valid on our domain.

[Mon Oct 19 14:01:55 2009][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2009101910000018/t3] created (TicketID=4,Queue=Programski help desk,Priority=3 normal,State=new) [Mon Oct 19 14:01:56 2009][Error][Kernel::System::Email::SMTP::Send][131] Can't send to 'mstefanovic@velpro.ba': 5505.1.1 ... No mailbox ! Enable Net::SMTP debug for more info! [Mon Oct 19 14:01:56 2009][Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto response (SendAutoReply) for Ticket [2009101910000018] (TicketID=4, ArticleID=) to 'mstefanovic@velpro.ba'. [Mon Oct 19 14:01:56 2009][Error][Kernel::System::Email::SMTP::Send][131] Can't send to 'root@localhost': 5505.1.1 ... No mailbox ! Enable Net::SMTP debug for more info! [Mon Oct 19 14:01:56 2009][Notice][Kernel::System::Ticket::Article::SendAgentNotification] Sent agent 'NewTicket' notification to 'root@localhost'. [Mon Oct 19 14:01:57 2009][Error][Kernel::System::Email::SMTP::Send][131] Can't send to 'dejan.miklavcic@velpro.ba': 5505.1.1 ... No mailbox ! Enable Net::SMTP debug for more info! [Mon Oct 19 14:01:57 2009][Notice][Kernel::System::Ticket::Article::SendAgentNotification] Sent agent 'NewTicket' notification to 'dejan.miklavcic@velpro.ba'. [Mon Oct 19 14:01:57 2009][Error][Kernel::System::Email::SMTP::Send][131] Can't send to 'mstefanovic@velpro.ba': 5505.1.1 ... No mailbox ! Enable Net::SMTP debug for more info! [Mon Oct 19 14:01:57 2009][Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendCustomerNotification] Sent customer 'novi ticket' notification to 'mstefanovic@velpro.ba'. [Mon Oct 19 14:01:57 2009][Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 1 email(s) from ppodrska/pop.velpro.ba.

2009/10/19 Ilya Kornev :

...
And what does History say? Any records like 'SendAutoReply'?

BR, Ilya

-----Original Message----- From: Dejan Miklavcic To: Ilya Kornev Date: Mon, 19 Oct 2009 13:42:19 +0200 Subject: Re: [otrs] Windows installation 2.4.4 does not send notifications or auto replies

...
Hi Ilya,

I assigned autoreplies to all ques possible (default replies for each, and later tried with my own replies), and I turned on notifications for all users but still nothing.

rgds,

Dejan

2009/10/19 Ilya Kornev :

...
Hi, Dejan.

Make sure you assigned autoreplies to the queues [ Auto Responses <-> Queue ]in the Admin area. As for notifications, check Users, notifications might be turned off for some (or all) of them.

Best regards, Ilya Kornev

Dejan Miklavcic

1:45 p.m.

New subject: Windows installation 2.4.4 does not send notifications or auto replies

Thank you a lot Shawn, this solved my problem !!! I got everything set up right, as I surfed this forum and documentation for few days (I hate when someone tells me RTFM :), but I didn't know about this. rgds, Dejan

...

Are you talking about users, or customers? If you are having problems with users, your firewall may be blocking messages. Try the setting SendmailNotificationEnvelopeFrom: , as this is not set by default. This will trip up notification deliver (New Ticket, Ticket Move Into, etc.)

...

Shawn Beasley shawn at otrs.org

...

Computers make work that one would not have without them go faster!

Shawn Beasley

6:29 p.m.

New subject: Windows installation 2.4.4 does not send notifications or auto replies

Hi Dejan, RTFM is not our style >:-) - always. Glad we could help. On Oct 19, 2009, at 3:45 PM, Dejan Miklavcic wrote:

...

Thank you a lot Shawn, this solved my problem !!! I got everything set up right, as I surfed this forum and documentation for few days (I hate when someone tells me RTFM :), but I didn't know about this.

rgds,

Dejan

...
Are you talking about users, or customers? If you are having problems with users, your firewall may be blocking messages. Try the setting SendmailNotificationEnvelopeFrom: , as this is not set by default. This will trip up notification deliver (New Ticket, Ticket Move Into, etc.)

--

...
Shawn Beasley shawn at otrs.org

...
Computers make work that one would not have without them go faster!

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Dejan Miklavcic
Ilya Kornev
Shawn Beasley
Shawn Beasley