You may: cron an email to otrs. cron an api ticket creation read this http://forums.otterhub.org/viewtopic.php?f=53&t=10169#p39638 On Fri, Oct 26, 2012 at 1:52 PM, Gadow, Shawn wrote:

I read in this thread about this but has anything been done with this yet? ****

https://otrsteam.ideascale.com/a/dtd/automatically-creation-of-tickets-bei-t... ****

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I would really like to use generic agent or an addon to schedule a ticket to be created once a month or once a year or some other time variation rather than just setting a ticket to pending state each time it comes up.* ***

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Thank you,****

Shawn Gadow****

Network Administrator****

Oregon CUSD 220****

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*“Security is when everything is settled*. *When nothing can happen to you. Security is the denial of life*.” – Germaine Greer****

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