Hi Wagner, try this one: $Self->{_XXX_TicketAcl}->{'ACL-SLA-per-UserComment'} = { # match properties Properties => { CustomerUser => { UserComment => ['VIP Customer'], }, }, # set possible options (white list) Possible => { Ticket => { SLA => ['VIP SLA'], }, SLA => { Name => ['VIP SLA'], }, }, }; Remove the _XXX_ to “activate" the ACL. On 19.10.2011, at 17:58, Wagner wrote:

I'm trying to create a ACL based on the UserComment to limit the SLA that could be set is there a way to do this?

-- Cheers, Nils http://webint.cryptonode.de / a Fractal project