Hello, Thanks Daniel, I've tested it and add the following lines in my /etc/otrs/Kernel/Config.pm (Debian package) # End of your own config options!!! # # # # ---------------------------------------------------- # # ---------------------------------------------------- # # ticket acl $Self->{TicketAcl}->{'ACL-test'} = { # match properties Properties => { # current ticket match properties Ticket => { Queue => ['Developer Support'], } }, # return possible options (white list) PossibleNot => { # possible ticket options (white list) Ticket => { Priority => ['2 sévère', '3 critique (Elodia24)'], }, }, }; But unfortunately, It doesn't work. By customer web interface, I can create ticket in "Developer Support" queue with priority "2 sévère" What's Did I do wrong ?? Thanks M. Martin ----- Original Message ----- From: "Obee, Daniel" To: "User questions and discussions about OTRS." Sent: Friday, January 16, 2009 9:12 AM Subject: Re: [otrs] customise priority by queue You can limit possible priorities for different queues with an ACL in the config.pm. See the manual and FAQ for details. Greets Daniel -----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von startx Gesendet: Donnerstag, 15. Januar 2009 18:01 An: otrs@otrs.org Betreff: [otrs] customise priority by queue Hello All, Mee to, I was playing just for doing some test but I need to customise Priority for some queues.I want to create some queues with different priorities ex: Queue |Priority | hardware |1,2,3,4,5 software instalation |1,2 account creation |2,3,4 Does anyone give me some clues to do that ? Thank you in advance. M. Martin _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Oh, that's a different piece of cake. Didn't know you're talking about the customer interface - of which I don't know too much... Sorry, Daniel -----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von startx Gesendet: Freitag, 16. Januar 2009 16:45 An: User questions and discussions about OTRS. Betreff: Re: [otrs] customise priority by queue Hello again ;) Hide the priority fields for a specific queue in the customer interface is enough for me if Acl doesn't work? Any sugestion is welcome. Greets M . Martin ----- Original Message ----- From: "startx" To: "User questions and discussions about OTRS." Sent: Friday, January 16, 2009 1:50 PM Subject: Re: [otrs] customise priority by queue Hello, Thanks Daniel, I've tested it and add the following lines in my /etc/otrs/Kernel/Config.pm (Debian package) # End of your own config options!!! # # # # ---------------------------------------------------- # # ---------------------------------------------------- # # ticket acl $Self->{TicketAcl}->{'ACL-test'} = { # match properties Properties => { # current ticket match properties Ticket => { Queue => ['Developer Support'], } }, # return possible options (white list) PossibleNot => { # possible ticket options (white list) Ticket => { Priority => ['2 sévère', '3 critique (Elodia24)'], }, }, }; But unfortunately, It doesn't work. By customer web interface, I can create ticket in "Developer Support" queue with priority "2 sévère" What's Did I do wrong ?? Thanks M. Martin ----- Original Message ----- From: "Obee, Daniel" To: "User questions and discussions about OTRS." Sent: Friday, January 16, 2009 9:12 AM Subject: Re: [otrs] customise priority by queue You can limit possible priorities for different queues with an ACL in the config.pm. See the manual and FAQ for details. Greets Daniel -----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von startx Gesendet: Donnerstag, 15. Januar 2009 18:01 An: otrs@otrs.org Betreff: [otrs] customise priority by queue Hello All, Mee to, I was playing just for doing some test but I need to customise Priority for some queues.I want to create some queues with different priorities ex: Queue |Priority | hardware |1,2,3,4,5 software instalation |1,2 account creation |2,3,4 Does anyone give me some clues to do that ? Thank you in advance. M. Martin _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs