Hi FreeBSD, It's an issue with your FreeBSD jails setup. See this thread from last year: http://lists.otrs.org/pipermail/otrs/2009-June/026720.html Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com True Ownership and Control of Your Data: Free 30-day Trial for OTRS OnDemand: http://www.otrsondemand.com/ On Sun, Oct 31, 2010 at 1:13 AM, Free BSD wrote:

Dear List Members

I had been trying to install otrs in my FreeBSD jail. I have followed all possible instructions, with no success. I have used the ports tree, also tried to download manually and set up. checked all possible perl modules, tried both installation from the ports and manual installation from CPAN. I even tried with different versions of perl, as suggested by some website. So far I have re-created the Jail at least four times -- and the same problem persists.

Would appreciate if someone could please help.

Thanks ----------------------------

when I go to the installer.pl URL, the message is

Software error:

Function not implemented at /home/jail/r/usr-local/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 230.

For help, please send mail to the webmaster (freebsd@localhost), giving this error message and the time and date of the error.

the apache log tells me [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] [Fri Oct 29 09:18:29 2010] installer.pl: Use of uninitialized value in shmctl at /home/jail/r/usr-local/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 253. [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] ERROR: OTRS-Installer-10 Perl: 5.12.2 OS: freebsd Time: Fri Oct 29 09:18:29 2010 [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3]  Message: Can't remove shm for log: Function not implemented [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3]  Traceback (8509): [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3]    Module: Kernel::System::Log::CleanUp (v1.62) Line: 254 [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3]    Module: Kernel::System::Log::new (v1.62) Line: 105 [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3]    Module: /home/jail/r/usr-local/otrs/bin/cgi-bin/installer.pl (v1.31) Line: 53 [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] [Fri Oct 29 09:18:29 2010] installer.pl: Use of uninitialized value in shmread at /home/jail/r/usr-local/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 230. [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] [Fri Oct 29 09:18:29 2010] installer.pl: Function not implemented at /home/jail/r/usr-local/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 230.

list of the installed packages are apache-2.2.16_1     Version 2.2.x of Apache web server with prefork MPM. apr-ipv6-devrandom-gdbm-db42-ldap24-mysql55-1.4.2.1.3.10 Apache Portability Library arc-5.21o_1         Create & extract files from DOS .ARC files arj-3.10.22_4       Open-source ARJ aspell-0.60.6_3     Spelling checker with better suggestion logic than ispell autoconf-2.67       Automatically configure source code on many Un*x platforms autoconf-wrapper-20071109 Wrapper script for GNU autoconf automake-1.11.1     GNU Standards-compliant Makefile generator (1.11) automake-wrapper-20071109 Wrapper script for GNU automake bsdpan-Authen-SASL-2.15 Unknown perl module bsdpan-Bit-Vector-7.1 Unknown perl module bsdpan-Carp-Clan-6.04 Unknown perl module bsdpan-Class-Inspector-1.24 Class::Inspector - Get information about a class and its st bsdpan-Compress-Raw-Bzip2-2.031 Compress::Raw::Bzip2 - Low-Level Interface to bzip2 compres bsdpan-Compress-Raw-Zlib-2.030 Compress::Raw::Zlib - Low-Level Interface to zlib compressi bsdpan-Convert-ASN1-0.22 Unknown perl module bsdpan-DBD-mysql-4.017 DBD::mysql - MySQL driver for the Perl5 Database Interface bsdpan-DBI-1.615    DBI - Database independent interface for Perl bsdpan-Date-Pcalc-6.1 Unknown perl module bsdpan-Digest-HMAC-1.02 Digest::HMAC - Keyed-Hashing for Message Authentication bsdpan-Digest-MD5-2.51 Digest::MD5 - Perl interface to the MD5 Algorithm bsdpan-Digest-SHA1-2.13 Digest::SHA1 - Perl interface to the SHA-1 algorithm bsdpan-GDGraph-1.44 GD::Graph - Graph Plotting Module for Perl 5 bsdpan-GDTextUtil-0.86 GD::Text - Text utilities for use with GD bsdpan-IO-Compress-2.030 IO::Compress::Base - Base Class for IO::Compress modules bsdpan-MD5-2.03     MD5 - Perl interface to the MD5 Message-Digest Algorithm bsdpan-MIME-Base64-3.09 MIME::Base64 - Encoding and decoding of base64 strings bsdpan-MIME-tools-5.428 MIME::Body - the body of a MIME message bsdpan-MailTools-2.07 Unknown perl module bsdpan-Net-IP-1.25  Net::IP - Perl extension for manipulating IPv4/IPv6 address bsdpan-Task-Weaken-1.03 Task::Weaken - Ensure that a platform has weaken support bsdpan-libwww-perl-5.837 LWP - The World-Wide Web library for Perl bsdpan-perl-ldap-0.4001 Unknown perl module ca_root_nss-3.12.6  The root certificate bundle from the Mozilla Project clamav-0.96.3_2     Command line virus scanner written entirely in C curl-7.21.1         Non-interactive tool to get files from FTP, GOPHER, HTTP(S) cyrus-sasl-2.1.23   RFC 2222 SASL (Simple Authentication and Security Layer) cyrus-sasl-saslauthd-2.1.23 SASL authentication server for cyrus-sasl2 db41-4.1.25_4       The Berkeley DB package, revision 4.1 db42-4.2.52_5       The Berkeley DB package, revision 4.2 exim-mysql-4.72     High performance MTA for Unix systems on the Internet expat-2.0.1_1       XML 1.0 parser written in C fontconfig-2.8.0,1  An XML-based font configuration API for X Windows freetype2-2.4.2     A free and portable TrueType font rendering engine gd-2.0.35_7,1       A graphics library for fast creation of images gdbm-1.8.3_3        The GNU database manager gettext-0.18.1.1    GNU gettext package gmake-3.81_4        GNU version of 'make' utility gnupg-2.0.16_2      The GNU Privacy Guard help2man-1.38.2_1   Automatically generating simple manual pages from program o jpeg-8_3            IJG's jpeg compression utilities lha-1.14i_6         Archive files using LZSS and Huffman compression (.lzh file libassuan-2.0.0     IPC library used by GnuPG and gpgme libcheck-0.9.8      A unit test framework for C libgcrypt-1.4.6     General purpose crypto library based on code used in GnuPG libgpg-error-1.8    Common error values for all GnuPG components libiconv-1.13.1_1   A character set conversion library libksba-1.0.8       KSBA is an X.509 Library libltdl-2.2.10      System independent dlopen wrapper libspf2-1.2.9_1     Sender Rewriting Scheme 2 C Implementation libtool-2.2.10      Generic shared library support script m4-1.4.15,1         GNU m4 mysql-client-5.5.6_1 Multithreaded SQL database (client) mysql-server-5.5.6_1 Multithreaded SQL database (server) openldap-sasl-client-2.4.23 Open source LDAP client implementation with SASL2 support otrs-2.4.7_3        Open Ticket Request System p5-Algorithm-Diff-1.1902 Perl interface to compute differences between two objects p5-Convert-BinHex-1.119 Perl module to extract data from Macintosh BinHex files p5-Crypt-OpenSSL-Bignum-0.04 OpenSSL's multiprecision integer arithmetic p5-Crypt-OpenSSL-RSA-0.26 Perl5 module to RSA encode and decode strings using OpenSSL p5-Crypt-OpenSSL-Random-0.04 Perl5 interface to the OpenSSL pseudo-random number generat p5-Crypt-PasswdMD5-1.3_1 Perl module that provides interoperable MD5-based crypt() f p5-Encode-Detect-1.01 An Encode::Encoding subclass that detects the encoding of d p5-Error-0.17016    Perl module to provide Error/exception support for perl: Er p5-ExtUtils-CBuilder-0.2703,1 Compile and link C code for Perl modules p5-ExtUtils-Install-1.54 Perl extension to install files from here to there p5-ExtUtils-ParseXS-2.22.03 Converts Perl XS code into C code p5-GD-2.45          A perl5 interface to Gd Graphics Library version2 p5-HTML-Parser-3.68 Perl5 module for parsing HTML documents p5-HTML-Tagset-3.20 Some useful data table in parsing HTML p5-IO-Socket-INET6-2.65 Perl module with object interface to AF_INET6 domain socket p5-IO-Socket-SSL-1.33 Perl5 interface to SSL sockets p5-IO-stringy-2.110 Perl5 module for using IO handles with non-file objects p5-MIME-Tools-5.428,2 A set of perl5 modules for MIME p5-Mail-DKIM-0.38   Perl5 module to process and/or create DKIM email p5-Mail-POP3Client-2.18 Perl5 module to talk to a POP3 (RFC1939) server p5-Mail-SPF-2.007   Reference implementation of the RFC 4408 SPF protocol p5-Mail-SpamAssassin-3.3.1_2 A highly efficient mail filter for identifying spam p5-Mail-Tools-2.07  Perl5 modules for dealing with Internet e-mail messages p5-Module-Build-0.3607_1 Build and install Perl modules p5-Net-DNS-0.66_1   Perl5 interface to the DNS resolver, and dynamic updates p5-Net-DNS-Resolver-Programmable-0.003 Programmable DNS resolver for off-line testing p5-Net-IMAP-Simple-1.2017_1 Perl extension for simple IMAP account handling p5-Net-SMTP-SSL-1.01_1 An SMTP client supporting SSL p5-Net-SSLeay-1.36  Perl5 interface to SSL p5-NetAddr-IP-4.02.8 Perl module for working with IP addresses and blocks thereo p5-PDF-API2-0.73_1  'The Next Generation' of Text::PDF::API p5-Parse-RecDescent-1.965.001 A recursive descent parsing framework for Perl p5-Socket6-0.23     IPv6 related part of the C socket.h defines and structure m p5-Test-Harness-3.22 Run perl standard test scripts with statistics p5-Text-CSV-1.19    Composition and decomposition of comma-separated values p5-Text-Diff-1.37   Text::Diff - Perform diffs on files and record sets p5-TimeDate-1.20,1  Perl5 module containing a better/faster date parser for abs p5-URI-1.56         Perl5 interface to Uniform Resource Identifier (URI) refere p5-XML-FeedPP-0.41  Get an RSS file and parse it p5-XML-Parser-2.40  Perl extension interface to James Clark's XML parser, expat p5-XML-TreePP-0.39  Pure Perl implementation for parsing/writing xml files p5-YAML-Tiny-1.44   Read/Write YAML files with as little code as possible p5-gettext-1.05_3   Message handling functions p5-version-0.82     Perl extension for Version Objects pcre-8.10           Perl Compatible Regular Expressions library perl-threaded-5.12.2_2 Practical Extraction and Report Language pkg-config-0.25_1   A utility to retrieve information about installed libraries png-1.4.3           Library for manipulating PNG images portupgrade-2.4.6_4,2 FreeBSD ports/packages administration and management tool s pth-2.0.7           GNU Portable Threads python26-2.6.6      An interpreted object-oriented programming language razor-agents-2.84   A distributed, collaborative, spam detection and filtering re2c-0.13.5         Compile regular expression to C (much faster final code tha ruby-1.8.7.248_5,1  An object-oriented interpreted scripting language ruby18-bdb-0.6.5_1  Ruby interface to Sleepycat's Berkeley DB revision 2 or lat screen-4.0.3_8      A multi-screen window manager unzoo-4.4_2         A zoo archive extractor wget-1.12_2         Retrieve files from the Net via HTTP(S) and FTP

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