Hi Guys, I work for an organization where most of the users don't have an email address. Also we have an LDAP database in which all users have a username/password which is used by various applications. The LDAP module in OTRS requires email as an required field. Can I somehow configure OTRS so that it is not so much email dependent. Most of the service request come through phone or through the web frontend Regards, Mohin
Hello Mr. Naik,
I work for an organization where most of the users don't have an email address. Also we have an LDAP database in which all users have a username/password which is used by various applications. The LDAP module in OTRS requires email as an required field. Can I somehow configure OTRS so that it is not so much email dependent. Most of the service request come through phone or through the web frontend
It`s only possible for customer in the customer Interface. I wish you a nice Day, with kind regards, Stefan Rother -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
participants (2)
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Mohin Naik -
Stefan Rother