On the basis of your suggestion I am developing a way to provide customers with a per queue custom form. I am developing a php set of forms using javascript to fit my customers needs. As soon as I finish I'll post my addition here in order to let you enjoy what I am doing with your support. (especially the great suggestion I received from Sune T. Tougaard and the availability that Shawn Beasley offered me) What I need now is a working information. Am I limited in the number of CustomerTicketMessage###TicketFreeText I can use? How many Ticket::Frontend::CustomerTicketMessage###TicketFreeText am I allowed to use? May I plan to use 48 different Ticket::Frontend::CustomerTicketMessage###TicketFreeText? Thank you in advance Daniele
Hi Daniele,
On the basis of your suggestion I am developing a way to provide customers with a per queue custom form. I am developing a php set of forms using javascript to fit my customers needs. As soon as I finish I'll post my addition here in order to let you enjoy what I am doing with your support. (especially the great suggestion I received from Sune T. Tougaard and the availability that Shawn Beasley offered me)
What I need now is a working information. Am I limited in the number of CustomerTicketMessage###TicketFreeText I can use? Yes How many Ticket::Frontend::CustomerTicketMessage###TicketFreeText am I allowed to use? In the current version of otrs there are 16 available. May I plan to use 48 different Ticket::Frontend::CustomerTicketMessage###TicketFreeText? Hmm.
Thank you in advance Daniele _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ Greetings
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Shawn Beasley wrote:
Hi Daniele,
On the basis of your suggestion I am developing a way to provide customers with a per queue custom form. I am developing a php set of forms using javascript to fit my customers needs. As soon as I finish I'll post my addition here in order to let you enjoy what I am doing with your support. (especially the great suggestion I received from Sune T. Tougaard and the availability that Shawn Beasley offered me)
What I need now is a working information. Am I limited in the number of CustomerTicketMessage###TicketFreeText I can use? Yes How many Ticket::Frontend::CustomerTicketMessage###TicketFreeText am I allowed to use? In the current version of otrs there are 16 available. May I plan to use 48 different Ticket::Frontend::CustomerTicketMessage###TicketFreeText? Hmm.
Daniele, do you really need FreeTextFields for all those different pieces of info? You could also put some data in the mail body maybe. Nils Breunese.
Yes, sure, this is what I will do. Thank you. The work looks nice. Soon I will share it. Daniele Nils Breunese (Lemonbit) ha scritto:
Shawn Beasley wrote:
Hi Daniele,
On the basis of your suggestion I am developing a way to provide customers with a per queue custom form. I am developing a php set of forms using javascript to fit my customers needs. As soon as I finish I'll post my addition here in order to let you enjoy what I am doing with your support. (especially the great suggestion I received from Sune T. Tougaard and the availability that Shawn Beasley offered me)
What I need now is a working information. Am I limited in the number of CustomerTicketMessage###TicketFreeText I can use? Yes How many Ticket::Frontend::CustomerTicketMessage###TicketFreeText am I allowed to use? In the current version of otrs there are 16 available. May I plan to use 48 different Ticket::Frontend::CustomerTicketMessage###TicketFreeText? Hmm.
Daniele, do you really need FreeTextFields for all those different pieces of info? You could also put some data in the mail body maybe.
Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
participants (3)
-
Daniele -
Nils Breunese (Lemonbit) -
Shawn Beasley