On Tue 08/27/13 Aug, 18:22:50, Stephen Martin wrote:

Hi All,

Having a strange issue, quite a new install of OTRS have never had chance to see if this was working earlier and broke or just never worked but it seems that when a user uses the forgot password link on the cutomer portal login page they never receive an email.

I checked this and indeed there is no email sent by OTRS I cannot see one being queued in the postfix log and nothing logged in OTRS's log, All other mail out of OTRS is working perfectly.

I was running OTRS helpdesk 3.2.8 on CentOS 6.4_x86 but just upgraded to 3.2.10 to see if this would fix but still get the same issue.

Any ideas?

Thanks,

Steve.

Okay I was being dumb, I checked the username and it was slightly different than the email address, The password reset does work but OTRS reports password reset email sent even on invalid username which is fine it just got me tunnel visioned!.