Set Service in ticket from external Customers
Hi! Within a short time we turn on the "services"in our OTRS, I can verify that the service and Customer users to be assigned in Customer <-> Services, then my question is this. How I can assign service to tickets for users who are not registered in my OpenLDAP? and they never be set in Customers<->Services.
Dear José, you need to setup the default services (same frontend, on the very left hand side) Cheers, Nils On 02.03.2011, at 19:42, José Francisco Luis Medina wrote:
Within a short time we turn on the "services"in our OTRS, I can verify that the service and Customer users to be assigned in Customer <-> Services, then my question is this. How I can assign service to tickets for users who are not registered in my OpenLDAP? and they never be set in Customers<->Services
— Nils Leideck http://webint.cryptonode.de / a Fractal project
oh yeah! thanks my friend, yesterday I could verify that services should place by default, and it worked for my tickets for IMAP but I open tickets through "Ticket Phone" and not let me put the "Services", there is some additional configuration? El 02/03/11 16:58, Nils Leideck escribió:
Dear José,
you need to setup the default services (same frontend, on the very left hand side)
Cheers, Nils
On 02.03.2011, at 19:42, José Francisco Luis Medina wrote:
Within a short time we turn on the "services"in our OTRS, I can verify that the service and Customer users to be assigned in Customer<-> Services, then my question is this. How I can assign service to tickets for users who are not registered in my OpenLDAP? and they never be set in Customers<->Services — Nils Leideck http://webint.cryptonode.de / a Fractal project
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I've noticed that when I'm creating a phoneticket displays the services only if the customer is in my LDAP, but no shows services for external users. I need help... El 03/03/11 09:13, José Francisco Luis Medina escribió:
oh yeah! thanks my friend, yesterday I could verify that services should place by default, and it worked for my tickets for IMAP but I open tickets through "Ticket Phone" and not let me put the "Services", there is some additional configuration? El 02/03/11 16:58, Nils Leideck escribió:
Dear José,
you need to setup the default services (same frontend, on the very left hand side)
Cheers, Nils
On 02.03.2011, at 19:42, José Francisco Luis Medina wrote:
Within a short time we turn on the "services"in our OTRS, I can verify that the service and Customer users to be assigned in Customer<-> Services, then my question is this. How I can assign service to tickets for users who are not registered in my OpenLDAP? and they never be set in Customers<->Services — Nils Leideck http://webint.cryptonode.de / a Fractal project
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Dear José, Services are available for known customers only. Cheers, Nils On 03.03.2011, at 15:53, José Francisco Luis Medina wrote:
I've noticed that when I'm creating a phoneticket displays the services only if the customer is in my LDAP, but no shows services for external users. I need help...
El 03/03/11 09:13, José Francisco Luis Medina escribió:
oh yeah! thanks my friend, yesterday I could verify that services should place by default, and it worked for my tickets for IMAP but I open tickets through "Ticket Phone" and not let me put the "Services", there is some additional configuration? El 02/03/11 16:58, Nils Leideck escribió:
Dear José,
you need to setup the default services (same frontend, on the very left hand side)
Cheers, Nils
On 02.03.2011, at 19:42, José Francisco Luis Medina wrote:
Within a short time we turn on the "services"in our OTRS, I can verify that the service and Customer users to be assigned in Customer<-> Services, then my question is this. How I can assign service to tickets for users who are not registered in my OpenLDAP? and they never be set in Customers<->Services
— Nils Leideck http://webint.cryptonode.de / a Fractal project
participants (2)
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José Francisco Luis Medina -
Nils Leideck