Hi Serge, Serge ALGAROTTI schrieb:

Hello,

ours customers receive our mail answer with OTRS with a subject as:

[Ticket#2007031210000057] Printer problem

They would prefer a subject like this:

Printer problem [Ticket#2007031210000057]

Is it possible to change this ? I search in the documentation but I did not find a solution.

(OTRS v 2.1.5)

I think it's only possible with modifying the sources. If you tend to do this, consider http://dev.otrs.org/ Perhaps Kernel::System::Ticket::Article::ArticleSend, or substitute-regey in Kernel::System::Email::Send?

thank for your help,