Hi Martin/List, Works like a charm! It just keeps getting better and better :) Btw., is there a list of the filter options I can use in a GenericAgent job? States, Qeue, Lock, etc. What about subject, from, to headers in the mail? - Mark On Tue, 18 Feb 2003 22:47:39 +0100 Martin Edenhofer wrote:

Hi Mark,

On Tue, Feb 18, 2003 at 09:14:54AM +0100, Mark N. wrote:

...

Would it be possible to make a button/link (next to the Lock, Zoom, Close, etc. buttons) in the Queue view, that would move a ticket to the Junk queue (or maybe delete it)? We get a lot of spam in some of our queues and it takes time to close all those tickets :(

Any better ideas?

Yes, you could do this:

a) add a delete queue (and memorize the queue_id)

b) add a "delete" link to the dtl-template, e. g. Kernel/Output/HTML/Standard/TicketView.dtl [...] $Text{"Delete"}</a> - [...]

replace the DestQueueID=x param with your delete queue_id

c) Let do the delete (or maybe just a simple close) jobs the GenericAgent.pl every 20 minutes (http://otrs.org/pages/index.pl?Action=Ext&Site=Docu/generic-agent.html)

-=> Then you need just one click for spam tickets! ,-)

...

Mark Nellemann Happy OTRS User

:))

Martin

-- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneier

Hey, Little thing: you have a variable for and if you could add one for the protocol type https: or http that would make OTRS even more complete :) B.T.W: we are using OTRS now since a week (400 Tickets a day) and it is far superior to the other ones out there! Thanks for all your afford!