--===============1909312398== Content-Type: multipart/alternative; boundary="----=_Part_76102_23266138.1231589561979" ------=_Part_76102_23266138.1231589561979 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 7bit Content-Disposition: inline Hello, Mario. I have all my customers' emails neatly organized in the customers. The CustomerIDs are assigned. When the ticket comes via email, CustomerID is assigned automatically. When the agent posts a ticket via AgentTicketPhone, the Customer and CustomerID are mandatory. Could you clarify what you're trying to achieve? Regards, Anton. 2009/1/5 ml@bortal.de

Hello List,

can i make the CustomerID Field mandatory?

Is there a way to display the CustomerID Field if composing an e-mail reply?

Right now i have the TimeUnit and CustomerID Field only in AgentTicketEmail but not in AgentTicketCompose

Thanks, Mario _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

------=_Part_76102_23266138.1231589561979 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: 7bit Content-Disposition: inline Hello, Mario.<br><br>I have all my customers' emails neatly organized in the customers. The CustomerIDs are assigned. When the ticket comes via email, CustomerID is assigned automatically.<br>When the agent posts a ticket via AgentTicketPhone, the Customer and CustomerID are mandatory.<br> Could you clarify what you're trying to achieve?<br><br>Regards,<br>Anton.<br><br><div class="gmail_quote">2009/1/5 <a href="mailto:ml@bortal.de">ml@bortal.de</a> <span dir="ltr"><<a href="mailto:ml@bortal.de">ml@bortal.de</a>></span><br> <blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Hello List,<br> <br> can i make the CustomerID Field mandatory?<br> <br> Is there a way to display the CustomerID Field if composing an e-mail reply?<br> <br> Right now i have the TimeUnit and CustomerID Field only in AgentTicketEmail but not in AgentTicketCompose<br> <br> Thanks,<br> Mario<br> _______________________________________________<br> OTRS mailing list: otrs - Webpage: <a href="http://otrs.org/" target="_blank">http://otrs.org/</a><br> Archive: <a href="http://lists.otrs.org/pipermail/otrs" target="_blank">http://lists.otrs.org/pipermail/otrs</a><br> To unsubscribe: <a href="http://lists.otrs.org/cgi-bin/listinfo/otrs" target="_blank">http://lists.otrs.org/cgi-bin/listinfo/otrs</a><br> </blockquote></div><br> ------=_Part_76102_23266138.1231589561979-- --===============1909312398== Content-Type: text/plain; charset="us-ascii" MIME-Version: 1.0 Content-Transfer-Encoding: 7bit Content-Disposition: inline _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --===============1909312398==--