Hi

Yes Its working. I upgraded the file AgentTicketCompose.pm to version 1.81.2.3 and restarted the apache, and its working for me.

Regards Sourabh Sarwate

OK, great! Thanks guys. I actually just manually compared 1.81.2.3 with the patch file and made the changes by hand... I obviously missed something in my visual "diff" of 1.81.2.3 with my version as installed by 2.4.5, because I had thought they were identical. Glad I was wrong! Mike Morris The Music Place 1617 Willowhurst Avenue San Jose, CA 95125 (408) 445-ARTS (2787) ------------------------------------ Your Free Definition: Bagpipes (n): an octopus wearing a kilt. ------------------------------------