Hi, I have OTRS 2.0.3 and I have this issue: I have 3 main queues that are cities here in Colombia (Medellín, Bucaramanga y Montería), there are tickets in sub-queues in each of these main queues, but in the queue view (first view when you log in) I can only see 2 of the main queues. I can't see the queue Montería. I have to use the search tool of OTRS to find tickets inside Montería. I even selected all the montería sub-queues as the ones I want to be notified about... it would be My Queues... but it still say there are 0 (zero) tickets. Any Idea? Thanx! -----Mensaje original----- De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de otrs-request@otrs.org Enviado el: Martes, 04 de Marzo de 2008 04:07 p.m. Para: otrs@otrs.org Asunto: otrs Digest, Vol 56, Issue 10 Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request@otrs.org You can reach the person managing the list at otrs-owner@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. perl or ITSM package problem? (Enrique Garcia Briones) 2. Notification Question (Julien CHAMPSEIX) 3. Re: I share my upgrading proc to 2.2.5 from 2.1.x (Nils Breunese (Lemonbit)) 4. Re: perl or ITSM package problem? (Nils Breunese (Lemonbit)) 5. RE: I share my upgrading proc to 2.2.5 from 2.1.x (Forms) 6. Mail issues (Wes Sothard) 7. Re: Send Mail (Nils Breunese (Lemonbit)) ---------------------------------------------------------------------- Message: 1 Date: Tue, 4 Mar 2008 12:59:00 -0600 From: "Enrique Garcia Briones" Subject: [otrs] perl or ITSM package problem? To: otrs@otrs.org Message-ID: <20080304185510.M42005@uadec.mx> Content-Type: text/plain; charset=iso-8859-1 Hi, I just installed otrs in debian, and I release the software to be tested in my University, but, when one of the Administrators tried to install the ITSM package, it was showed this message: Software error: Can't locate object method "new" via package "XML::Parser::Lite" at /usr/share/otrs//Kernel/System/XML.pm line 781, <PRODUCT> line 236. For help, please send mail to the webmaster (webmaster@localhost), giving this error message and the time and date of the error. I tried to search in the archive files, it is hard without search tool. Any nice help would be greatly appreciated. Thanks in advance. Enrique -- Subcoordinacion de SysOp and Datacenter Coordinacion General de Tecnologias de Informacion y Comunicaciones UAdeC En el Bien fincamos el Saber ------------------------------ Message: 2 Date: Tue, 4 Mar 2008 20:06:27 +0100 From: "Julien CHAMPSEIX" Subject: [otrs] Notification Question To: "'User questions and discussions about OTRS.org'" Message-ID: <015601c87e2a$d95965e0$8c0c31a0$@champseix@photoways.com> Content-Type: text/plain; charset="us-ascii" Hi Guys, I would know if it's possible to use different sender for notification for a new ticket by each Queue. For example: For an queue called "prod" I would use sender toto@toto.com for notification for a new ticket. For an queue called "prod2" I would use sender toto2@toto.com for notification for a new ticket. Thx for all help! Regards, Julian.