Hi, Nils Breunese (Lemonbit) schrieb:

touraman traore wrote:

...

Is it possible to automatically close a ticket after pass a certain time limit?

Yes, choose 'pending auto close+' (successful) or 'pending auto close-' (unsuccessful) as the next ticket state.

Do not forget that the cronjob must be running. The cron pending_jobs must be in var/cron/. If you only see pending_jobs.dist, then this setting is not active. Please cp -p pending_jobs.dist pending_jobs and restart your cron.

Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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