i dont tried this yet but the problem is not if a third step can fix the first login. the problem is that the default setup in a clean installation is not working as usual. Alan McKay has make the same post with the same problem with the subject "OTRS 2.4.2 first login" I've upgrade yesterday the otrs version to the last version 2.4.2 and there are not any problem. but with a clean installation with the installer.pl is not working as must be. Aquiles Cohen.- Homepage : http://aqcohen.blogspot.com On Fri, Jul 31, 2009 at 6:01 AM, Michiel Beijen wrote:

SO strange, I can not reproduce this on Win2003 or Vista. Did you try restarting the services?

What happens if you'd create a user manually?

C:\winOTRS\OTRS\bin>..\..\StrawberryPerl\perl\bin\perl.exe otrs.addUser -f first -l last -p secret -g admin -e michiel+admin@beefreeit.nltemp User added. user id is 2 Found Group.. GID is 2 User added to group

This would add a user with username *temp* and password *secret*. After execution of this command you should be able to log in with these credentials.

HTH... -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

On Thu, Jul 30, 2009 at 16:34, Aquiles Cohen wrote:

...

i finished the web installer process. i tried this a twice and the problem is the same...

i'm running windows 7rc (as otrs test machine) and the services are running. the only problem is the username and password on default setup. it's seem a bug.

Aquiles Cohen.-

Homepage : http://aqcohen.blogspot.com

On Thu, Jul 30, 2009 at 9:31 AM, Michiel Beijen wrote:

...

But did you finish the web based installer? Or are you trying to run the web based installer? -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

On Thu, Jul 30, 2009 at 16:16, Aquiles Cohen wrote:

...

:) thanks michiel that was my first try. but the problem is that is a clean installation and that username and password is not working. like the documentation says.

Aquiles Cohen.-

Homepage : http://aqcohen.blogspot.com

On Thu, Jul 30, 2009 at 9:10 AM, Michiel Beijen

...

wrote:

...

try *root@localhost* and password *root* -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

On Thu, Jul 30, 2009 at 16:00, Aquiles Cohen wrote:

...

Hi, i'd tried two clean installation using otrs 2.4.2 for windows and it seems has a problem with the default setup.

otrs@localhost and password otrs is not working.

Aquiles Cohen.-

Homepage : http://aqcohen.blogspot.com

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