QueueView v Mailbox format
I like the minimal Mailbox layout in which only "From", "To" and "Subject" are displayed, and would prefer it for QueueView too as more tickets are visible at once when looking for a particular one, or simply choosing one to work on. I hacked the code in an earlier version to achieve the effect (I don't think I even included "To"), but I haven't the stomach to keep on doing it. An option would be nice. Jim
Hi Jim, On Tue, Apr 29, 2003 at 09:08:13AM +0100, Jim Wight wrote:
I like the minimal Mailbox layout in which only "From", "To" and "Subject" are displayed, and would prefer it for QueueView too as more tickets are visible at once when looking for a particular one, or simply choosing one to work on. I hacked the code in an earlier version to achieve the effect (I don't think I even included "To"), but I haven't the stomach to keep on doing it. An option would be nice.
Jus edit the * Kernel/Output/HTML/Standard/AgentMailboxTicket.dtl * Kernel/Output/HTML/Standard/TicketViewLite.dtl Like you want and select 'Lite' in agent preferences -> QueueView. And if you want to have more ticket in QueueView add the following config option to Kernel/Config.pm and change the value: [...] $Self->{ViewableTickets} = 15; [...] (webserver restart required if mod_perl is used)
Jim
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl
Martin Edenhofer writes:
On Tue, Apr 29, 2003 at 09:08:13AM +0100, Jim Wight wrote:
I like the minimal Mailbox layout in which only "From", "To" and "Subject" are displayed, and would prefer it for QueueView too as more tickets are visible at once when looking for a particular one, or simply choosing one to work on. I hacked the code in an earlier version to achieve the effect (I don't think I even included "To"), but I haven't the stomach to keep on doing it. An option would be nice.
Jus edit the
* Kernel/Output/HTML/Standard/AgentMailboxTicket.dtl * Kernel/Output/HTML/Standard/TicketViewLite.dtl
Like you want and select 'Lite' in agent preferences -> QueueView.
But I'd prefer not to have to edit the code. That just leads to a maintenance headache I'd rather not have. Given that you already have two different styles of ticket presentation - one for QueueView, and one for Mailbox - I had hoped it wouldn't be too difficult for you to provide a facility to enable the same style to be chosen in both cases (ideally on a per-agent basis, otherwise I'd have to persuade my colleagues that the style I prefer is best!).
And if you want to have more ticket in QueueView add the following config option to Kernel/Config.pm and change the value: . [...] $Self->{ViewableTickets} = 15; [...]
That's not the problem. My concern is with the number visible in a page of my browser. Even with the default value of ViewableTickets, I have to scroll or page down several times to look at them all. Mailbox probably shows 2 to 3 times as many in the same space. I find it easier to pick out a subject from the Mailbox style of layout. Jim
Hi Jim, On Thu, May 01, 2003 at 12:42:21PM +0100, Jim Wight wrote:
* Kernel/Output/HTML/Standard/AgentMailboxTicket.dtl * Kernel/Output/HTML/Standard/TicketViewLite.dtl
Like you want and select 'Lite' in agent preferences -> QueueView.
But I'd prefer not to have to edit the code. That just leads to a maintenance headache I'd rather not have.
Given that you already have two different styles of ticket presentation - one for QueueView, and one for Mailbox - I had hoped it wouldn't be too difficult for you to provide a facility to enable the same style to be chosen in both cases (ideally on a per-agent basis, otherwise I'd have to persuade my colleagues that the style I prefer is best!).
Hmm... it's not the problem. But I think the most people want just to change the QueueView style (not both - QueueView && Mailbox). However, the *.dtl files are templates. Feel free to edit it or better, create a new theme (http://doc.otrs.org/1.1/html/x1054.html) for your ci.
Jim
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address.
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Jim Wight -
Martin Edenhofer