Hello, I'm having a hard time understanding the time variables available in the stats module (for dynamic-object "TicketList"') of my OTRS 2.4.7 system or finding consistent documentation about those. I got a few closed tickets and I'd like, for instance, to be able to produce a ticket list with the response time and resolution time for each ticket. I tried many variables, all the FirstResponse* attributes are set to 0. Same goes for SolutionTime*. I thought one of those attributes would be the time difference between, for instance, the time when the ticket was created and the time when it was closed. But I may be missing something important here... The tickets have been through regular states (new -> open -> close). I'd be gratefull if anyone could share some insight on ticket list reports with response and resolution time, and how it can be done. Thank you so much, John VB.