Empty message body for certain agent views

28 Sep
2010
28 Sep
'10
2:33 p.m.
Is it now possible to configure (via Sysconfig) the "message body requirement" for certain views? Specifically, I don't think I need to require message text for simple ownership changes. Hugh

5 Oct
5 Oct
11:38 a.m.
Hi, sure, you can simply disable the note field per view or predefine the text so it does not complain missing text but is still adding an article. On 29.09.2010, at 03:33, Hugh Kelley wrote:
Is it now possible to configure (via Sysconfig) the "message body requirement" for certain views?
Specifically, I don't think I need to require message text for simple ownership changes.
Hugh
Cheers Nils Leideck — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project
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Hugh Kelley
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Nils Leideck - ITSM