Hi! We just found that the problem is at Kernel/System/SLA.pm line 275. It stuck at this query on the database: "SELECT service_id FROM service_sla WHERE sla_id = $1 ORDER BY service_id ASC' I expected to see a value in place of "$1". Any hint from here? Thanks. On Tue, Feb 24, 2015 at 1:52 AM, aledr wrote:

Seems that otrs.GenericAgent.pl have a problem too. It keeps running after showing:

Job: 'send escalation notifications' - Use module (Kernel::System::GenericAgent::NotifyAgentGroupOfCustomQueue) for Ticket (...)

Thanks.

On Mon, Feb 23, 2015 at 10:09 PM, aledr wrote:

...

Hi Carlos!

It is 4.0.3 and I can reach https://cloud.otrs.com from it. I can open "index.pl?Action=Admin http://index.pl/?Action=Admin" but not "index.pl?Action=AgentDashboard http://index.pl/?Action=AgentDashboard" or " index.pl?Action=AgentTicketResponsibleView http://index.pl/?Action=AgentTicketResponsibleView" as example.

Thanks.

On Mon, Feb 23, 2015 at 9:55 PM, Carlos Rodríguez < carlos.rodriguez@otrs.com> wrote:

...

Hi Aledr,

If you are using OTRS 4, please make sure you can reach https://cloud.otrs.com from your OTRS box.

((enjoy))

Carlos Rodríguez

On Feb 23, 2015, at 1:28 PM, aledr wrote:

Hi there!

Suddenly I'm not able to go after login on index.pl, but customer.pl still works normally. No message on logs, no error, nothing... It just keeps "loading".

How can I debug this?

Thanks. -- [ ]'s Aledr - Alexandre

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-- [ ]'s Aledr - Alexandre

-- [ ]'s Aledr - Alexandre