Problem with latest OTRS installation.
I installed the latest RPM on a Fedora Core 4 system. OTRS 2.0.3 Apache 2.0.54 PHP 5.0.4 Perl 5.8.6 mysql 4.1.14 After solving all the perl dependensies I was able to make apache start. But now the only thing I have is the dreaded 500 Internal Server Error. Apache will work just fine if I mv /etc/httpd/conf.d/otrs.conf /etc/httpd/conf.d/otrs.bak So I assume its really a OTRS problem. If I check the apache error log theres nothing there but I get this message in the syslogd: OTRS-CheckDB-10[26777]: [Error][Kernel::System::DB::new][Line:168]: Access denied for user 'otrs'@'localhost' (using password: YES) This is when I try to acces http://[server-ip]/otrs/ I know I haven't done the database setup yet. I tried but I cant access the installer.pl I will try to do it manually. Note: there are no message logged to the syslog or the error_log(apache) when I try to access installer.pl Anyone have a comment that could help me get this working? Thanx in advance for any help. Its appreciated. -- =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= Patrick Ouellet - pouellet@microtecsecurite.com Administrateur des serveurs reseaux Informatique - Poste 130 Microtec Securi-t inc. =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= _ /o\ // \\ The ASCII Ribbon Campaign \\ // Against HTML eMail and \V/ Microsoft attachment /A\ http://arc.pasp.de/ // \\
Follow up on this. I have manually installed the databse under mysql, have logged myself using otrs user and pass and listed some table content. Everything seems to be there, so this doesn't seems like a database problem. Im really not an Apache Config expert. Is there a Apache expert in here who could lend me a hand? This would be much appreciated thanx you. Patrick Ouellet wrote:
I installed the latest RPM on a Fedora Core 4 system. OTRS 2.0.3 Apache 2.0.54 PHP 5.0.4 Perl 5.8.6 mysql 4.1.14
After solving all the perl dependensies I was able to make apache start. But now the only thing I have is the dreaded 500 Internal Server Error.
Apache will work just fine if I mv /etc/httpd/conf.d/otrs.conf /etc/httpd/conf.d/otrs.bak
So I assume its really a OTRS problem.
If I check the apache error log theres nothing there but I get this message in the syslogd: OTRS-CheckDB-10[26777]: [Error][Kernel::System::DB::new][Line:168]: Access denied for user 'otrs'@'localhost' (using password: YES) This is when I try to acces http://[server-ip]/otrs/
I know I haven't done the database setup yet. I tried but I cant access the installer.pl I will try to do it manually.
Note: there are no message logged to the syslog or the error_log(apache) when I try to access installer.pl
Anyone have a comment that could help me get this working? Thanx in advance for any help. Its appreciated.
-- =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= Patrick Ouellet - pouellet@microtecsecurite.com Administrateur des serveurs reseaux Informatique - Poste 130 Microtec Securi-t inc. =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= _ /o\ // \\ The ASCII Ribbon Campaign \\ // Against HTML eMail and \V/ Microsoft attachment /A\ http://arc.pasp.de/ // \\
Did you install mod_perl with Apache? Try "yum provides mod_perl" and see if you have installed that package. Claude Watson On Thu, 2005-11-10 at 12:31, Patrick Ouellet wrote:
Follow up on this. I have manually installed the databse under mysql, have logged myself using otrs user and pass and listed some table content.
Everything seems to be there, so this doesn't seems like a database problem.
Im really not an Apache Config expert. Is there a Apache expert in here who could lend me a hand?
This would be much appreciated thanx you.
Patrick Ouellet wrote:
I installed the latest RPM on a Fedora Core 4 system. OTRS 2.0.3 Apache 2.0.54 PHP 5.0.4 Perl 5.8.6 mysql 4.1.14
After solving all the perl dependensies I was able to make apache start. But now the only thing I have is the dreaded 500 Internal Server Error.
Apache will work just fine if I mv /etc/httpd/conf.d/otrs.conf /etc/httpd/conf.d/otrs.bak
So I assume its really a OTRS problem.
If I check the apache error log theres nothing there but I get this message in the syslogd: OTRS-CheckDB-10[26777]: [Error][Kernel::System::DB::new][Line:168]: Access denied for user 'otrs'@'localhost' (using password: YES) This is when I try to acces http://[server-ip]/otrs/
I know I haven't done the database setup yet. I tried but I cant access the installer.pl I will try to do it manually.
Note: there are no message logged to the syslog or the error_log(apache) when I try to access installer.pl
Anyone have a comment that could help me get this working? Thanx in advance for any help. Its appreciated.
Thanx for the answer Claude Unfortunately the problem reside elsewhere since Mod_perl 2.0.1 is installed What I have found tho while trying different thing is that if I edit /etc/httpd/conf.d/otrs.conf and comment out those two lines I am able to load the page. PerlModule Apache::Reload PerlInitHandler Appache::Reload I get to the login page of otrs. Not able to log so far because I dont know the default password but I shall find out quickly. I'll keep you posted. btw: Can someone tell me what those two lines actually do? (Apache::Reload?) Claude Watson wrote:
Did you install mod_perl with Apache? Try "yum provides mod_perl" and see if you have installed that package.
Claude Watson On Thu, 2005-11-10 at 12:31, Patrick Ouellet wrote:
Follow up on this. I have manually installed the databse under mysql, have logged myself using otrs user and pass and listed some table content.
Everything seems to be there, so this doesn't seems like a database problem.
Im really not an Apache Config expert. Is there a Apache expert in here who could lend me a hand?
This would be much appreciated thanx you.
Patrick Ouellet wrote:
I installed the latest RPM on a Fedora Core 4 system. OTRS 2.0.3 Apache 2.0.54 PHP 5.0.4 Perl 5.8.6 mysql 4.1.14
After solving all the perl dependensies I was able to make apache start. But now the only thing I have is the dreaded 500 Internal Server Error.
Apache will work just fine if I mv /etc/httpd/conf.d/otrs.conf /etc/httpd/conf.d/otrs.bak
So I assume its really a OTRS problem.
If I check the apache error log theres nothing there but I get this message in the syslogd: OTRS-CheckDB-10[26777]: [Error][Kernel::System::DB::new][Line:168]: Access denied for user 'otrs'@'localhost' (using password: YES) This is when I try to acces http://[server-ip]/otrs/
I know I haven't done the database setup yet. I tried but I cant access the installer.pl I will try to do it manually.
Note: there are no message logged to the syslog or the error_log(apache) when I try to access installer.pl
Anyone have a comment that could help me get this working? Thanx in advance for any help. Its appreciated.
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
-- =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= Patrick Ouellet - pouellet@microtecsecurite.com Administrateur des serveurs reseaux Informatique - Poste 130 Microtec Securi-t inc. =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= _ /o\ // \\ The ASCII Ribbon Campaign \\ // Against HTML eMail and \V/ Microsoft attachment /A\ http://arc.pasp.de/ // \\
Well I sorted it out. It works just fine if I comment out the two lines I have identified below. It bring up an error when I try to acces the Package Manager but I dont think this is a feature im going to use so its working. I have another question tho.. Its about esthetic.. how do I set a company name and logo in the customer front end? Thanx everyone :D Patrick Ouellet wrote:
Thanx for the answer Claude
Unfortunately the problem reside elsewhere since Mod_perl 2.0.1 is installed
What I have found tho while trying different thing is that if I edit /etc/httpd/conf.d/otrs.conf
and comment out those two lines I am able to load the page. PerlModule Apache::Reload PerlInitHandler Appache::Reload
I get to the login page of otrs. Not able to log so far because I dont know the default password but I shall find out quickly.
I'll keep you posted.
btw: Can someone tell me what those two lines actually do? (Apache::Reload?)
Claude Watson wrote:
Did you install mod_perl with Apache? Try "yum provides mod_perl" and see if you have installed that package.
Claude Watson On Thu, 2005-11-10 at 12:31, Patrick Ouellet wrote:
Follow up on this. I have manually installed the databse under mysql, have logged myself using otrs user and pass and listed some table content.
Everything seems to be there, so this doesn't seems like a database problem.
Im really not an Apache Config expert. Is there a Apache expert in here who could lend me a hand?
This would be much appreciated thanx you.
Patrick Ouellet wrote:
I installed the latest RPM on a Fedora Core 4 system. OTRS 2.0.3 Apache 2.0.54 PHP 5.0.4 Perl 5.8.6 mysql 4.1.14
After solving all the perl dependensies I was able to make apache start. But now the only thing I have is the dreaded 500 Internal Server Error.
Apache will work just fine if I mv /etc/httpd/conf.d/otrs.conf /etc/httpd/conf.d/otrs.bak
So I assume its really a OTRS problem.
If I check the apache error log theres nothing there but I get this message in the syslogd: OTRS-CheckDB-10[26777]: [Error][Kernel::System::DB::new][Line:168]: Access denied for user 'otrs'@'localhost' (using password: YES) This is when I try to acces http://[server-ip]/otrs/
I know I haven't done the database setup yet. I tried but I cant access the installer.pl I will try to do it manually.
Note: there are no message logged to the syslog or the error_log(apache) when I try to access installer.pl
Anyone have a comment that could help me get this working? Thanx in advance for any help. Its appreciated.
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
-- =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= Patrick Ouellet - pouellet@microtecsecurite.com Administrateur des serveurs reseaux Informatique - Poste 130 Microtec Securi-t inc. =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= _ /o\ // \\ The ASCII Ribbon Campaign \\ // Against HTML eMail and \V/ Microsoft attachment /A\ http://arc.pasp.de/ // \\
participants (2)
-
Claude Watson -
Patrick Ouellet