Armando Irazabal wrote :

When i attempt to get new password trough “Lost your password?” I place valid email address and I get a mail with a link to renew my password but when I click on the link I got an error message “There is no account with that login name”

Hi, I tested the function successfully under OTRS 2.4.7 with ITSM 2.0.2 under Linux. But I was able to reproduce your problem when I modified the token passed to OTRS in the link. Perhaps your link isn't displayed correctly ? Mine looks like this : http://www.example.com/otrs/index.pl?Action=LostPassword&Token=ARjpzt5Ovj0CV... Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de