Hi, I just started using OTRS and find it amazing! A great piece of Software. Thanks to the OTRS-Team for releasing it OpenSource. I installed from the .tgz archive and was up and running rather fast. Now I would like to scale my installation and provide two or three seperated instances of OTRS for different projects and people. I know you can do it by changing an index-number in one config file. My questions are: - Is it possible to add new instances of OTRS with a unique system-id when there is already one that does not have an index? - Is it enough to copy the existing OTRS folder, change the system-id and webserver setup or do I need a fresh install? Thanks - Jochen
Hi Jochen, On Mon, Jul 28, 2003 at 03:46:16PM +0200, Jochen Haeberle wrote:
I just started using OTRS and find it amazing! A great piece of Software. Thanks to the OTRS-Team for releasing it OpenSource.
Thanks! :)
Now I would like to scale my installation and provide two or three seperated instances of OTRS for different projects and people. I know you can do it by changing an index-number in one config file.
My questions are:
- Is it possible to add new instances of OTRS with a unique system-id when there is already one that does not have an index?
Sorry, can you explain it a little bit more what you want to do? -=> I would work with one OTRS instance and with OTRS groups. (so it's possible to move tickets between projects and people and your admin work is much easier!)
- Is it enough to copy the existing OTRS folder, change the system-id and webserver setup or do I need a fresh install?
It would be enough to copy the folder. But take care if you use mod_perl. -=> You need on webserver instance for one OTRS instance.
- Jochen
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl
Hi Martin, Am Donnerstag, 31.07.03, um 00:46 Uhr (Europe/Berlin) schrieb Martin Edenhofer:
Now I would like to scale my installation and provide two or three seperated instances of OTRS for different projects and people. I know you can do it by changing an index-number in one config file.
My questions are:
- Is it possible to add new instances of OTRS with a unique system-id when there is already one that does not have an index?
Sorry, can you explain it a little bit more what you want to do?
In the docs it says you can have different instances when you use spearate folders and set a system id value to a unique integer. That's basically fine. But I just started with one system as it was, not setting a system id. My question aims if there will be a problem with the first system, that does not have a system id, when I add others that do have an id.
-=> I would work with one OTRS instance and with OTRS groups.
(so it's possible to move tickets between projects and people and your admin work is much easier!)
The projects are really different, some are customer related, different people using the system and so on... I do not want some external people to see the queues, eMail-Adresses and mostly any tickets.
- Is it enough to copy the existing OTRS folder, change the system-id and webserver setup or do I need a fresh install?
It would be enough to copy the folder. But take care if you use mod_perl. -=> You need on webserver instance for one OTRS instance.
Yeah I saw this note in the docs... will need to have look what's up there with mod_perl2...
Martin
Thanks - Jochen
Hi Jochen, On Fri, Aug 01, 2003 at 02:29:06PM +0200, Jochen Haeberle wrote:
[...] In the docs it says you can have different instances when you use spearate folders and set a system id value to a unique integer. That's basically fine. But I just started with one system as it was, not setting a system id.
My question aims if there will be a problem with the first system, that does not have a system id, when I add others that do have an id.
This should be possible. Just take care, that you don't change the system id on an running system.
-=> I would work with one OTRS instance and with OTRS groups.
(so it's possible to move tickets between projects and people and your admin work is much easier!)
The projects are really different, some are customer related, different people using the system and so on... I do not want some external people to see the queues, eMail-Adresses and mostly any tickets.
You could configure one OTRS (with group permissions) to one group can only see the one queues/ticket....
- Is it enough to copy the existing OTRS folder, change the system-id and webserver setup or do I need a fresh install?
It would be enough to copy the folder. But take care if you use mod_perl. -=> You need on webserver instance for one OTRS instance.
Yeah I saw this note in the docs... will need to have look what's up there with mod_perl2...
Fine! :) If you gon important information, then it would be fine if you post it here! .-) Thanks.
- Jochen
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl
participants (2)
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Jochen Haeberle -
Martin Edenhofer