feature request (quick-close on tickets)
Greetings, OTRS is awesome. So, with that, a feature request... Right now, if we want to close out a ticket without adding notes, it appears we need to go into a notes screen then actually click the "store" button to store the closed ticket. The feature request would be to add a "close and store" option from the ticket listing screen, whereby with one click we could close out a ticket. :) If this already exists and I'm missing it, or it is in the RC2 release, let me know and I'll adapt. :) -CA
Hi Christopher, On Fri, Apr 25, 2003 at 06:58:31PM -0700, Christopher Allen [BigFatPipe.Net] wrote:
Right now, if we want to close out a ticket without adding notes, it appears we need to go into a notes screen then actually click the "store" button to store the closed ticket. The feature request would be to add a "close and store" option from the ticket listing screen, whereby with one click we could close out a ticket. :)
If this already exists and I'm missing it, or it is in the RC2 release, let me know and I'll adapt. :)
You can do this by adding a link to the .dtl file (e. g. Kernel/Output/HTML/Standard/TicketView.dtl). [...] One click close</a> [...] Of course you need to lookup your wanted StateID and NoteID in your database tables (ticket_state and article_type).
-CA
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneier
participants (2)
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Christopher Allen [BigFatPipe.Net] -
Martin Edenhofer