Hmmm... I don't think so, as the only permissions available are as follows (as you know of course): [image: otrs.png] ... they all handle ticket-related-properties, and access to them. Gurus should be able to provide a better response as well. Thanks and Best Regards, Muhammad El-Sergani. On Mon, Apr 4, 2011 at 2:16 PM, claude wrote:

Hi,

My OTRS system manages several queues that receive emails from various mailboxes and I'm administrator and I would like to delegate task like Signatures, Auto Response and Responses to specific user for each queue.

But I can't give access to SysConfig to a simple user of OTRS.

Regards

Claude

-------- Message original -------- Sujet : Re: [otrs] Agent rights in Admin-Area De : Muhammad El-Sergani Pour : User questions and discussions about OTRS. Copie à : claude Date : 04/04/2011 10:48

Hi Claude,

Why doesn't the Admin do that instead?

Thanks and Best Regards, Muhammad El-Sergani.

On Mon, Apr 4, 2011 at 9:59 AM, claude wrote:

Hi,

I would like to know if it's possible for one agent to update Signatures, Auto Response and Responses but without access to the others fonctions of Admin-Area.

Thanks and regards

Claude

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