In the "Com pany Tickets" you will see the tickets of all the peolple who have a common customer ID. If 5 people have customer ID100 then in the "Company Tickets" you willsee all the tickets of all the 5 people.... Hope That explains.... "Mamakwa M. Sefiri" wrote: Can someone please explain to me the difference between Customer and Company tickets Thanks Mamakwa _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ --------------------------------- Why was V. Sehwag warned by the BCCI? Share your knowledge on Yahoo! Answers India Send instant messages to your online friends - NOW