That would be neither closed nor open, it would be a pending state! Cheers, Axel ---------------------------------------------------------------------- Message: 1 Date: Mon, 11 Jan 2010 13:39:46 +0100 From: "Stein Erik Berget" Subject: [otrs] New 'closed' state, but display it as 'open' to the Customer. To: otrs@otrs.org Message-ID: Content-Type: text/plain; charset=iso-8859-1; format=flowed; delsp=yes I've added a new state to OTRS namely 'open awaiting change' with the state type of 'closed. This to not have it 'destroy' the queue views and escalation displays. But in the 'Customer' interface I would like to have this state being displayed as an 'open' state. Is this at all possible to do? Any clues/hints/advice are welcome! I hope you all have a fantastic day! -- Stein Erik ------------------------------ __________ Hinweis von ESET NOD32 Antivirus, Signaturdatenbank-Version 4761 (20100111) __________ E-Mail wurde gepr?ft mit ESET NOD32 Antivirus. http://www.eset.com