Hi, This is configured on a per-agent basis through Preferences panel of each agent. You will find Move/ Change state ... notifications Yes/No drop down menus. Best regards, Laurent Le jeudi 02 août 2007 à 16:50 +0200, Boris Ratak a écrit :

Hi,

I'm new to OTRS, but I managed to configure most of the options i needed, except this one : If a client opens a new ticket, I want that OTRS send a mail to the admins of the concerned queue. Is it possible and how do I configure it?

thx

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